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Asked for a reduction · We offered a reduction

Denise Grady N2521518

Money off via Email Waiting on US · 25d not confirmed as a complaint yet
$3,000
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Denise Grady
Denise Grady
Nashville
Liz G
2025-05-09
2026-08-26
$3,000
$960
$3,000
25d ago
25d ago
Email
crm-note

What has happened so far

Denise Grady complained on 2026-08-26 by email — 25 days ago. They signed for $3,000 and have paid $960, 3 of 3 instalments. Nobody is holding it. Nobody has recorded reading it. The ball is with us — they wrote last, 25 days ago, and nobody has replied.

  1. 2026-08-26 intake scan logged on the desk
  2. 2026-08-18 Caet W SENT OFFER FOR DISCOUNT TO REESTABLISH PMTS- HAS 10 BUSINESS DAYS TO CONTACT BEFORE ACCOUNT IS PLACED INTO COLLECTIONS Current Balance: $2,040 Discount Offer: $800 New Balance: $1,240 Additi
  3. 2026-03-23 Caet W client emailed: Thank you for sending the statement of accounts regarding my photographic package, reference N2521518. I appreciate you providing this information. I am currently experiencin (in writing)
  4. 2026-01-26 Charles C Called client in regards to the vm, left vm.
  5. 2026-01-05 Nick D Nick 1 /5 No answer
  6. 2025-12-31 Nick D Nick 12 /31 left mssg
  7. 2025-12-23 Veronica H client called she will make a payment on Friday she is requesting an invoice be sent to her
  8. 2025-09-05 Veronica H client called to cancel because she was unemployed reduced payments to $127.50 monthly she made the first payment today, she is also aware that her next payment of $127.50 will be charged on
  9. 2025-07-22 Veronica H sent 30 days
  10. 2025-05-12 Tony F https://denisegrady.modelingfolio.com/ Nashville Studio1: Your Website and zCard have been sent out via email from production.studio1.west38@gmail.com. Please check your inbox or spam. Searc (in writing)

6 earlier entries — the whole thread is under Evidence below.

Wants cut, We offered, Hardship
Charles C - 08/26/2026 09:54 Client emailed: Dear Finance Department, I am writing in response to your email dated August 18, 2026, regarding the delinquent status of my account. My name is Denise Grady. Thank you for extending a final offer to resolve this matter and reduce my outstanding balance. I would like to accept the offer to lower my balance to $1,240. I understand the urgency of addressing this within the 10-business-day timeframe mentioned in your notice. I also note that a first payment towards the reduced balance is required to apply the reduction, along with the reestablishment of a financing plan. My preference for future installments would be to make payments on the 30th of each month, starting with the required initial payment. Could y…

Evidence gathered 2026-09-19

How they pay
2026-03-30 $128
3 of 3 · $510
0
$450
$2,040
—
Square has taken $960 5 payments, 2025-05-05 to 2026-02-19 · 11 failed · 1 scheduled, not charged
Agrees with the CRM.
Each mark is one instalment, oldest first — filled paid, red missed, hollow still to come.
Correspondence with the client 3 — emails and anything quoted back, in full
  • Caet W 2026-03-23 11:37
    client emailed: Thank you for sending the statement of accounts regarding my photographic package, reference N2521518. I appreciate you providing this information. I am currently experiencing some unforeseen financial difficulties, and my financial affairs are being managed by a third party at present. This situation is making it challenging to settle the outstanding balance immediately. However, I am actively working to resolve this matter and anticipate being able to make a payment by Friday. Thank you for your understanding and patience. responded: Thank you for your email. You can submit your payment using the invoice link below, or you can call us at 615-671-6241 to speak with a representative who will gladly assist you. https://app.squareup.com/pay-invoice/invtmp:268a6dbe-1f26-4f21-9c97-cfe64b054053
  • Tony F 2025-05-12 16:58
    https://denisegrady.modelingfolio.com/ Nashville Studio1: Your Website and zCard have been sent out via email from production.studio1.west38@gmail.com. Please check your inbox or spam. Search For "Website + zCard"
  • Grecia Martinez 2025-05-08 09:02
    Re: Reminder STUDIO 1 Denise Grady <denisegrady369@yahoo.com> Wed, May 7, 8:31?PM (12 hours ago) to STUDIO Thank you see you on Friday @ 1
Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 12
  • Caet W 2026-08-18 09:53
    SENT OFFER FOR DISCOUNT TO REESTABLISH PMTS- HAS 10 BUSINESS DAYS TO CONTACT BEFORE ACCOUNT IS PLACED INTO COLLECTIONS Current Balance: $2,040 Discount Offer: $800 New Balance: $1,240 Additional discount offer: If a FULL PAYMENT is to be made, the studio will provide an additional $400 discount toward your payoff balance.
  • Charles C 2026-01-26 11:09
    Called client in regards to the vm, left vm.
  • Nick D 2026-01-05 10:57
    Nick 1 /5 No answer
  • Nick D 2025-12-31 11:04
    Nick 12 /31 left mssg
  • Veronica H 2025-12-23 14:09
    client called she will make a payment on Friday she is requesting an invoice be sent to her
  • Veronica H 2025-09-05 14:33
    client called to cancel because she was unemployed reduced payments to $127.50 monthly she made the first payment today, she is also aware that her next payment of $127.50 will be charged on 9/19
  • Veronica H 2025-07-22 12:05
    sent 30 days
  • Tony F 2025-05-12 10:40
    Nashville Studio1: Your images have been sent out. Expect it in your inbox or spam folder in 20 minutes. Please search “We”Transfer” in your email.
  • Charles C 2025-05-12 10:03
    recurring set.
  • Kieran R 2025-05-06 15:27
    Client texted back and confirmed shoot. Kieran R - 05/06/2025 15:27 - Changed confirmed from Attempted to Full
  • Kieran R 2025-05-06 15:18
    Called to confirm shoot- No answer, sent confirmation text. Kieran R - 05/06/2025 15:18 - Changed confirmed from No to Attempted
  • Lecey M 2025-05-05 13:55
    She applied because she beat breast cancer. wants to be a light for other people who have breast cancer. She said god spoke to her. 5'6 never modeled before. work- was a corrections officer for 15 years. she then worked for a company warehouse and then she got cancer. wants to open her own business as a lounge. knos 399 and not an agency

What happens next

  1. Establish their position Debt collection
  2. Make the offer Debt collection
  3. Confirm the new amount in writing Debt collection must be done to close

Who has had it

  • intake scan logged 2026-08-26

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