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Formal complaint logged · Asked for a reduction

Vivian Ilkenhans D3994992

Money off via Email Waiting on US · 25d not confirmed as a complaint yet
$4,000
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Vivian Ilkenhans
Vivian Ilkenhans
Dallas
Elly R
2026-06-25
2026-08-26
$4,000
$450
$4,000
25d ago
25d ago
Email
crm-note

What has happened so far

Vivian Ilkenhans complained on 2026-08-26 by email — 25 days ago. They signed for $4,000 and have paid $503, 1 of 1 instalments. Nobody is holding it. Nobody has recorded reading it. The ball is with us — they wrote last, 25 days ago, and nobody has replied.

  1. 2026-08-26 intake scan logged on the desk
  2. 2026-08-18 maria Rodgriguez Called client, left voicemail and a message.
  3. 2026-08-04 maria Rodgriguez Called client, left voicemail and a message.
  4. 2026-07-28 maria Rodgriguez Called client, left voicemail and a message.
  5. 2026-07-23 maria Rodgriguez Called client, left voicemail and a message.
  6. 2026-07-09 Kendrick P Client emailed Vivian 1:38?PM (2 hours ago) to me Thank you! Vivian Ilkenhans (in writing)
  7. 2026-07-09 Mariana N Went over next steps, all is good :Ronnie
  8. 2026-07-09 Kendrick P Client Name:Vivian Ilkenhans Model Name:Vivian Ilkenhans REF#D3994992 Total Package Amount: $4000.00 Amount to date: $450 Date of Shoot: 06/25/26 Date of Complaint:07/04/26 Sales Sheet:Y ---
  9. 2026-07-08 Ronnie K Client texted: What does my package come with? 12:49 PM How do I reduce my plan? 12:49 PM /// Forward to inquiries
  10. 2026-07-08 Kendrick P Client emailed Vivian Jul 7, 2026, 12:26?PM (1 day ago) to me Reduce package Vivian Ilkenhans --------------------- I emailed Inquiries Studio 12:45?PM (0 minutes ago) to Vivian Hello Vivian (in writing)

4 earlier entries — the whole thread is under Evidence below.

Complaint form, Wants cut, Hardship, Unhappy
Charles C - 08/26/2026 09:25 Client emailed: You can charge the card on file ending 1369 for the reduced amount of $53. Vivian Ilkenhans .............................................. processed payment of $53.00 towards the balance as requested.

Evidence gathered 2026-09-19

How they pay
2026-08-26 $53
1 of 1 · $53
0
$450
$997
—
Square has taken $453 3 payments, 2026-06-25 to 2026-08-26 · 1 scheduled, not charged
Agrees with the CRM.
Each mark is one instalment, oldest first — filled paid, red missed, hollow still to come.
Correspondence with the client 2 — emails and anything quoted back, in full
  • Kendrick P 2026-07-09 15:41
    Client emailed Vivian 1:38?PM (2 hours ago) to me Thank you! Vivian Ilkenhans
  • Kendrick P 2026-07-08 12:45
    Client emailed Vivian Jul 7, 2026, 12:26?PM (1 day ago) to me Reduce package Vivian Ilkenhans --------------------- I emailed Inquiries Studio 12:45?PM (0 minutes ago) to Vivian Hello Vivian, Thank you for your email. I have reviewed your account, and at this stage, your images have been delivered in accordance with the agreement. As discussed, I would like to offer a reduction to adjust the account to reflect the products that have been received. I can reduce the account to $1,500, which is $2,500 less than the original package amount. With the $450 already paid applied to the balance, the remaining amount due would be $1,050. I can also refinance the remaining balance over 18 months, which would lower your monthly payments to approximately $58.33. If you would like to move forward with this offer, please reply confirming, and I will be happy to apply the adjustment to your account. Kind Regards, Kendrick
Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 11
  • maria Rodgriguez 2026-08-18 11:48
    Called client, left voicemail and a message.
  • maria Rodgriguez 2026-08-04 16:23
    Called client, left voicemail and a message.
  • maria Rodgriguez 2026-07-28 10:32
    Called client, left voicemail and a message.
  • maria Rodgriguez 2026-07-23 16:32
    Called client, left voicemail and a message.
  • Mariana N 2026-07-09 13:46
    Went over next steps, all is good :Ronnie
  • Kendrick P 2026-07-09 13:25
    Client Name:Vivian Ilkenhans Model Name:Vivian Ilkenhans REF#D3994992 Total Package Amount: $4000.00 Amount to date: $450 Date of Shoot: 06/25/26 Date of Complaint:07/04/26 Sales Sheet:Y --------------------- I emailed Inquiries Studio 1:24?PM (0 minutes ago) to Vivian Hello Vivian, I have applied the reduction to adjust the account to reflect the products that have been received. I have reduced the account to $1,500, which is $2,500 less than the original package amount. With the $450 already paid applied to the balance, the remaining amount due would be $1,050. I have also refinanced the remaining balance over 18 months, which would lower your monthly payments to approximately $58.33 The services that come with the package are the same, such as resources and guidance. When it comes to the website, it is no longer part of the package, but to answer your question, edits would be made through the portal. Kind Regards, Kendrick ------------------ Finance + Recurring + Reduction + Sales sheet + Production sheet + CI
  • Ronnie K 2026-07-08 15:12
    Client texted: What does my package come with? 12:49 PM How do I reduce my plan? 12:49 PM /// Forward to inquiries
  • Charles C 2026-06-26 15:32
    recurring set.
  • David M 2026-06-26 13:22
    Studio-1: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. For security purposes, we do not have access to your password. If this is your first time logging in, or if you do not remember your password, please use the Forgot Password option on the login page to create or reset your password. Please note that the files may take up to an hour to populate from the time this message is sent out.
  • Elly R 2026-06-25 16:12
    MSP today, thank you - online apps declined
  • Alexandra M 2026-06-16 16:48
    STEPS TAKEN TO GET INTO MODELING KIND OF BEEN IN AND OUT OF IT 13 YRS SEAMSTRESS AND WENT TO SCHOOL DESIGN SCHOOL MERCHANDISING FASHION DESIGNING RUN HER OWN BIZ BUILT UP A CLIENTELLE TO DO IT ON HER OWN GOT AN INTERNSHIP IN nyc AND THEN THE COMPANY GOING THROUGH TO A MERGER AND THEN 8-12 WEDDING DRESSES A MONTH DOES DRESS SURGERY DOES MENS TAILORING MODELS HER OWN STUFF Cover girl Maxim Ashdown Alexandra M - 06/22/2026 10:58 - Changed confirmed from No to Attempted Alexandra M - 06/22/2026 11:55 - Changed confirmed from Attempted to Full

What happens next

  1. Establish their position Debt collection
  2. Make the offer Debt collection
  3. Confirm the new amount in writing Debt collection must be done to close

Who has had it

  • intake scan logged 2026-08-26

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