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Wants out of the contract · Formal complaint logged

Celeste Mayorga P4033122

Money back via Email Direction not recorded not confirmed as a complaint yet
$4,000
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Celeste Mayorga
Celeste Mayorga
Maps A
Josie R
2026-08-14
2026-08-26
$4,000
$450
$4,000
25d ago
25d ago
Email
crm-note

What has happened so far

Celeste Mayorga complained on 2026-08-26 by email — 25 days ago. They signed for $4,000 and have paid $450, with no instalment plan started. Nobody is holding it. Nobody has recorded reading it. Nothing on file says who spoke last.

  1. 2026-08-26 intake scan logged on the desk
  2. 2026-08-18 Mariana N no answer lvm email sent Aug 17 2026, 2:46 PM (CDT) Created by: Mariana Studio 1
  3. 2026-08-17 Alejandro P The client was transferred to me because she wanted to cancel her account. I explained that her account had already been reduced, but the reduction was **not a cancellation**. She stated tha
  4. 2026-08-17 Natalia Granado Recurring set
  5. 2026-08-17 Ronnie K Cclient sent email: celeste mayorga <celeste1076@gmail.com> Aug 14, 2026, 11:11?PM (3 days ago) to confirmations I’m a little disappointed. I haven’t received anything yet. I paid you, and I (in writing)
  6. 2026-08-17 Alejandro P CONTRACT ISSUE: Client Name: Celeste Mayorga Model Name: Celeste Mayorga REF# P4033122 Total Package Amount: $4000 Amount to date: $450 Date of Shoot: 08/14/2026 Date of Complaint: 08/17/202 (in writing)
  7. 2026-08-17 Emmanuel R MAPS Studio: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. Your username is the email
  8. 2026-08-17 Steph A Voicemail from CELESTE MAYORGA at (305) 431-2549 on Aug 15 2026 1:15 PM STUDIO 1 Voicemail Emails CELESTE MAYORGA - Voicemail box 340 Attachments Sat, Aug 15, 1:16?PM (2 days ago) to me GoTo
  9. 2026-08-10 Dalis F Ella me llamo preocupada, porque dice que ella piensa que quizas no valga la pena en venir a hacerse la sesion de fotos de prueba, porque ella alega que ya tiene un portafolio de fotos nueva
  10. 2026-08-07 Dalis F She has NO Modeling Experience / She loves taking pictures / She's very photogenic and creative / Ella siempre ha querido ser modelo y trabajar como modelo / Ella habla Espanol / Ella tiene
Cancel contract, Complaint form, We offered, Refund, No photos, Unhappy
…to me ---------- Forwarded message --------- From: celeste mayorga <celeste1076@gmail.com> Date: Sat, Aug 15, 2026 at 3:50?PM Subject: Delete To: > wrote: <production@mapsstudio.nyc> Please cancel everything and delete all of those images. I do not want any services from your company. The images are terrible, and I am not going to pay for something I do not like. I need you to remove me from the website and issue me a refund, please ///// Already addressed

Evidence gathered 2026-09-19

How they pay

No instalments scheduled — finance has not started. $450 taken up front, $550 outstanding.

never
0 of 0 · $0
0
$450
$550
—
Square has taken $496 3 payments, 2026-08-07 to 2026-08-17
Agrees with the CRM.
Correspondence with the client 2 — emails and anything quoted back, in full
  • Ronnie K 2026-08-17 15:20
    Cclient sent email: celeste mayorga <celeste1076@gmail.com> Aug 14, 2026, 11:11?PM (3 days ago) to confirmations I’m a little disappointed. I haven’t received anything yet. I paid you, and I still haven’t received anything at all. I believe I should cancel everything because I’m not very happy with your service. I need you to call me as soon as possible so I can cancel the transaction. 305-431-2549 /// I called, LVM and reminded her that her shoot was just on Friday
  • Alejandro P 2026-08-17 11:06
    CONTRACT ISSUE: Client Name: Celeste Mayorga Model Name: Celeste Mayorga REF# P4033122 Total Package Amount: $4000 Amount to date: $450 Date of Shoot: 08/14/2026 Date of Complaint: 08/17/2026 Sales Sheet: Y //////////////The client called requesting to cancel her account. She explained that after reviewing the images at home, she was not satisfied with them. I offered a reshoot, but she declined because traveling back to the city would be too difficult. Since she had not yet logged into her portal, I offered to reduce her package to **Digital Image Selection + Model Guide for $1,000**. Under this option, the **website and Z-Card would be canceled**. The client agreed to the reduction, and the remaining balance will be financed over **12 months at $45.83 per month**. ////////// I emailed: Maps studios Inbox ALEJANDRO Inquiries Studio <inquiries@mapsstudio.nyc> Attachments 11:01?AM (0 minutes ago) to celeste1076@gmail.com Hola Celeste: Fue un placer hablar con usted hoy. Como acordamos, he actualizado su cuenta. Por favor, consulte el estado de cuenta a continuación, que refleja un saldo de $550, y consérvelo para sus registros. Tenga en cuenta que sus pagos mensuales están programados para el día 13 de cada mes, por un monto de $45.83. Como parte de la reducción, el sitio web y la Z-Card han sido cancelados. Sin embargo, usted seguirá teniendo acceso a sus imágenes a través de su portal. Por favor, déjeme saber si tiene alguna pregunta o inquietud. Saludos cordiales, Alejandro ///////// Ci settled= Recurring + Production + Finance+ reduction sheet + Sale sheet 08/17/2026 12:33 - [Aug 17, 2026, 12:33 PM] Natalie: Removed from AI: Already addressed 08/17/2026 12:34 - [Aug 17, 2026, 12:34 PM] Natalie: Removed from AI: No reason provided
Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 7
  • Mariana N 2026-08-18 09:41
    no answer lvm email sent Aug 17 2026, 2:46 PM (CDT) Created by: Mariana Studio 1
  • Alejandro P 2026-08-17 16:12
    The client was transferred to me because she wanted to cancel her account. I explained that her account had already been reduced, but the reduction was **not a cancellation**. She stated that she wanted to speak with Ronnie because she believed she had canceled the account and wanted to inform him directly. I clarified that the account remains active under the reduced terms, so she may continue receiving calls regarding her account and the services included.
  • Natalia Granado 2026-08-17 15:42
    Recurring set
  • Emmanuel R 2026-08-17 09:55
    MAPS Studio: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. Your username is the email used to sign up with us. Use the "Forgot Password" option if you do not know your password. Please note that the files may take up to an hour to populate from the time this message is sent out.
  • Steph A 2026-08-17 09:08
    Voicemail from CELESTE MAYORGA at (305) 431-2549 on Aug 15 2026 1:15 PM STUDIO 1 Voicemail Emails CELESTE MAYORGA - Voicemail box 340 Attachments Sat, Aug 15, 1:16?PM (2 days ago) to me GoTo logo You received a new voicemail message Info New voicemail message Time: Saturday, August 15 2026 1:15 PM From: CELESTE MAYORGA (305) 431-2549 Duration: 25 seconds Voicemail box: 340 Transcript: Oh, hi, I'm from number 305401, please call me back, I need somebody to represent me there. --------- Gave to mana because she speaks spanish
  • Dalis F 2026-08-10 16:30
    Ella me llamo preocupada, porque dice que ella piensa que quizas no valga la pena en venir a hacerse la sesion de fotos de prueba, porque ella alega que ya tiene un portafolio de fotos nuevas que se tomo en camino / Ella piensa que no vale la pena invertir en un portafolio nuevo, cuando ya tiene uno de camino que ella esta esperando que le llegue / Yo le explique que no tiene nada que perder, al venir a hacerse la sesion de fotos, para poder hacerse la asesoria al final de la sesion / Ella despues accedio a venir, porque esta bien interesada en tener una asesoria profesional, para encaminarla a trabajar profesional como modelo / Ella necesita direccion y le gustaria saber a que agencias aplicar para poder trabajar como modelo / Ella esta bien interesada en trabajar como modelo, porque dice que quisiera dejar su trabajo de por las noches Dalis F - 08/10/2026 16:30 - Changed confirmed from Attempted to Full
  • Dalis F 2026-08-07 12:23
    She has NO Modeling Experience / She loves taking pictures / She's very photogenic and creative / Ella siempre ha querido ser modelo y trabajar como modelo / Ella habla Espanol / Ella tiene 50 anos / Tiene 2 hijas / Mide 5'0 Pies / Ella llego aplicar a Maxim / Ella tiene 2 trabajos / Ella trabaja por las mananas en una escuela de cosmetologia como de mantenencia (preparando las clases) en tiempo parcial / Por las noches ella trabaja para un Warehouse en tiempo completo, enviando medicamento a los hospitales / Ella sabe que no somos una agencia / Sabe que los paquetes empiezan en $399 dólares / Sabe que tiene que tomar una decisión financiera el día de la sesión de fotos Dalis F - 08/10/2026 12:18 - Changed confirmed from No to Attempted

What happens next

  1. Read the evidence and decide the position Customer service
  2. Decide the outcome Management must be done to close
  3. Confirm with the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-08-26

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