← Back to the board
Says she was sold a place on a team that does not exist, and pressured into signing

Rebecca Andrews T4021874

An explanation Customer service via Email Waiting on US · 30d
$4,000
held by Alejandro P — because they replied last, on 2026-08-11. Anybody can take it over.
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Abigail Bergeron
Rebecca Andrews
Boston
Naomi W
2026-07-25
2026-08-21
$4,000
$450
$4,000
24d ago
30d ago
Email
maddy-email

What has happened so far

Rebecca Andrews complained on 2026-08-21 by email — 24 days ago. They signed for $4,000 and have paid $1,950, 1 of 1 instalments. It sits with Alejandro P — because they replied last, not because they picked it up. Alejandro P read it on 2026-08-27 and the decision is leaving it for now, looking again on 2026-09-05 — Waiting for her next payment to clear before we answer. That date has passed. The ball is with us — they wrote last, 30 days ago, and nobody has replied.

  1. 2026-08-27 Maddy B logged on the desk
  2. 2026-08-27 Maddy B confirmed it is a complaint
  3. 2026-08-27 derived from the notes holds it, because they replied last
  4. 2026-08-27 Alejandro P read it
  5. 2026-08-27 Alejandro P decided: Leaving it for now until 2026-09-05 — Waiting for her next payment to clear before we answer
  6. 2026-08-11 Alejandro P I replied to the client emalied: Maps Studios Inbox ALEJANDRO Inquiries Studio <inquiries@mapsstudio.nyc> Attachments 4:27?PM to pharmabecs Send scheduled for 4:27?PM Hello Rebecca, My name (in writing)
  7. 2026-08-05 Ronnie K Next steps email sent, LVM
  8. 2026-07-29 Charles C Client emailed: I need the contact info for the woman who I spoke to via zoom the day of the photo shoot. I was not sent a contract. There is nothing in writing that explains what I am getti (in writing)
  9. 2026-07-29 Charles C Forwarded to inquiries. 07/30/2026 12:19 - [Jul 30, 2026, 12:19 PM] Natalie: Removed from AI: No reason provided 08/05/2026 12:43 - [Aug 5, 2026, 12:42 PM] Natalie: Removed from AI: No reaso
  10. 2026-07-29 Caet W Client unlinked card - Txt + em

4 earlier entries — the whole thread is under Evidence below.

Rebecca Andrews, for her daughter Abigail Bergeron. "I do plan on paying what I owe. However, the woman we spoke to sold this entire scheme as much more than just a photo shoot." She describes being told the spot on the team would not stay open, in front of her daughter: "Your representative, in front of my daughter, made it clear that it was now or never." Also: at the studio from 9am for four to five hours, an hour of it waiting to see the rep, her child hungry, and "your representative wasn’t taking No for an answer." Her closing question is the one to answer: "where’s this team and head coach that was ‘sold’ to us along with the pictures?"
She is not disputing the money — she has said in writing she intends to pay. What she wants is an answer about the mentorship or team she believes she bought. Alejandro replied on 11 Aug with the contract attached and an offer to talk it through; she wrote back on 21 Aug with the direct question and has had nothing since.
Answer the actual question about the team and the coach, plainly. This is the cheapest of the six to resolve and the most expensive to ignore: a client who says she will pay, left unanswered for a week on a mis-selling question, is how a payer becomes a chargeback.

Evidence gathered 2026-09-19

How they pay
2026-08-21 $1,500
1 of 1 · $1,500
0
$450
$2,050
—
Square has taken $1,900 2 payments, 2026-07-25 to 2026-08-21 · 1 failed · 1 scheduled, not charged
Agrees with the CRM.
Each mark is one instalment, oldest first — filled paid, red missed, hollow still to come.
Correspondence with the client 2 — emails and anything quoted back, in full
  • Alejandro P 2026-08-11 09:28
    I replied to the client emalied: Maps Studios Inbox ALEJANDRO Inquiries Studio <inquiries@mapsstudio.nyc> Attachments 4:27?PM to pharmabecs Send scheduled for 4:27?PM Hello Rebecca, My name is Alejandro, and I am the manager at the corporate office. Your account has been forwarded to me by our Finance Department for further review. Thank you for your email, and I apologize for the delayed response. I have attached a copy of your signed contract to this email for your records. Thank you as well for sharing your feedback. I apologize if there was any confusion regarding the terms of the agreement. Our intention is always to communicate clearly and ensure that clients have an opportunity to review the agreement before moving forward. The terms of the agreement, including the services provided, payment schedule, and cancellation policy, were reviewed during the consultation and are also included in the signed contract, which was displayed on the screen for review before signing. I would be happy to review the terms with you and clarify any questions or concerns you may have. If you would like to speak with me directly, please call 929-624-2474 or 617-466-9980, Monday through Friday, 9:00 AM–5:00 PM EST. Kind regards, Alejandro
  • Charles C 2026-07-29 12:42
    Client emailed: I need the contact info for the woman who I spoke to via zoom the day of the photo shoot. I was not sent a contract. There is nothing in writing that explains what I am getting for the $4000. I either need a contract explaining what I get or the sales reps contact information. I do not consent to financing. I will pay once I know what I am paying for. Rebecca Andrews
Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 7
  • Ronnie K 2026-08-05 15:02
    Next steps email sent, LVM
  • Charles C 2026-07-29 12:42
    Forwarded to inquiries. 07/30/2026 12:19 - [Jul 30, 2026, 12:19 PM] Natalie: Removed from AI: No reason provided 08/05/2026 12:43 - [Aug 5, 2026, 12:42 PM] Natalie: Removed from AI: No reason provided
  • Caet W 2026-07-29 09:29
    Client unlinked card - Txt + em
  • Emmanuel R 2026-07-27 16:40
    MAPS Studio: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. Your username is the email used to sign up with us. Please note that the files may take up to an hour to populate from the time this message is sent out.
  • Natalia Granado 2026-07-27 16:30
    Recurring set
  • Evan C 2026-07-24 11:06
    wont answer text or call
  • Evan C 2026-07-15 15:21
    FT - Pharmacist. Mom thinks she is beautiful and has a great personality and not shy at all. Loves having her picture taken. Mom thinks she will be great at it. Likes arts and crafts, reading, dancing, playing with her friends. Evan C - 07/21/2026 11:38 - Changed confirmed from No to Attempted

What happens next

  1. Call the client Customer service
  2. Walk them through the agreement Customer service must be done to close
  3. Confirm in writing Customer service must be done to close

Who has had it

  • Maddy B logged 2026-08-27
  • Maddy B confirmed it is a complaint 2026-08-27

Pick your name at the top of the page to work this case.