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Chargeback / bank dispute · Wants out of the contract

Fatimaah Fullilove C2940809

Money back via Phone Waiting on US · 27d not confirmed as a complaint yet
$4,000
held by Raul Palacios — because they replied last, on 2026-05-13. Anybody can take it over.
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

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Fatimaah Fullilove
Fatimaah Fullilove
Chicago
Samuel G
2026-02-07
2026-08-19
$4,000
$1,675
$4,000
32d ago
27d ago
Phone
crm-note

What has happened so far

Fatimaah Fullilove complained on 2026-08-19 by phone — 32 days ago. They signed for $4,000 and have paid $1,675, 3 of 3 instalments. It sits with Raul Palacios — because they replied last, not because they picked it up. Nobody has recorded reading it. The ball is with us — they wrote last, 27 days ago, and nobody has replied.

  1. 2026-08-27 derived from the notes holds it, because they replied last
  2. 2026-08-19 intake scan logged on the desk
  3. 2026-05-13 Raul Palacios Moved to settled.
  4. 2026-05-07 Caet W cb won reset recurring
  5. 2026-03-02 mike h Client issued CB for $800. CB disputed - payments stopped vm
  6. 2026-02-18 Alejandro P Client emailed: Fatimaah Fullilove Mon, Feb 16, 5:32?PM (2 days ago) to Inquiries We do not want the service only the photos. Sent via the Samsung Galaxy S25 Ultra, an AT&T 5G smartphone Get (in writing)
  7. 2026-02-16 Alejandro P Client emailed: Fatimaah Fullilove Feb 12, 2026, 8:24?AM (4 days ago) to Inquiries Hello Alejandro, I have called and left messages about my husband being against me pursuing your service an (in writing)
  8. 2026-02-10 Alejandro P CONTRACT ISSUE: Client Name:Fatimaah Fullilove Model Name: Fatimaah Fullilove REF# C2940809 Total Package Amount: $4,000 Amount to date: $900 Date of Shoot: 02/07/2026 Date of Complaint: 02/ (in writing)
  9. 2026-02-10 Neil G Scheduled 8am Emailed Client - MAPS Studio: Your website and zCards have been sent out via email from production@mapsstudio.nyc. Please search “ c2940809 ” in your email and spam search bar. (in writing)
  10. 2026-02-09 Natalia Granado Recurring set

3 earlier entries — the whole thread is under Evidence below.

Chargeback, Cancel contract, Complaint form, Wants cut, We offered, Unhappy
Alejandro P - 08/19/2026 11:10 The client called in very upset and stated that she believed she had already canceled her account. I explained that a reduction offer had previously been sent to her in **February**, but she did not accept the offer. She subsequently disputed the transaction with her bank, which placed the payment on hold. After the dispute was resolved in our favor, payments resumed, which prompted her to contact us. I explained that we could no longer offer the same reduction previously presented because her **website has been active for approximately six months** and the company has already invested time and resources into creating and maintaining it. The client expressed frustration and stated that…

Evidence gathered 2026-09-19

How they pay
2026-08-15 $258
3 of 3 · $775
0
$900
$825
—
Square has taken $1,645 5 payments, 2026-02-07 to 2026-08-15 · 1 failed · 1 scheduled, not charged
Agrees with the CRM.
Each mark is one instalment, oldest first — filled paid, red missed, hollow still to come.
Correspondence with the client 4 — emails and anything quoted back, in full
  • Alejandro P 2026-02-18 12:31
    Client emailed: Fatimaah Fullilove Mon, Feb 16, 5:32?PM (2 days ago) to Inquiries We do not want the service only the photos. Sent via the Samsung Galaxy S25 Ultra, an AT&T 5G smartphone Get Outlook for Android From: Inquiries Studios1 <inquiries@studio-1.us> Sent: Monday, February 16, 2026 3:12:35 PM ////////// I replied: Inquiries Studios1 12:31?PM (0 minutes ago) to Fatimaah Hello Fatimaah, Thank you for your email. Unfortunately, we are not able to reduce the package to images only, as the company has already incurred costs associated with the order you placed. However, understanding your situation, Management is willing to offer one final option to assist you. We can reduce your package to include the selection of digital images (the best images from your shoot), a digital Z card, and the model guide for a total of $2,000. Please note that with this option, the website and mentorship meeting would be removed. We will apply the $900 you have already paid, leaving a remaining balance of $1,100. This can be arranged as 12 monthly payments of $91.66. Please let me know if you would like to proceed or if you have any questions. Kind regards, Alejandro
  • Alejandro P 2026-02-16 16:12
    Client emailed: Fatimaah Fullilove Feb 12, 2026, 8:24?AM (4 days ago) to Inquiries Hello Alejandro, I have called and left messages about my husband being against me pursuing your service and I was offered a discount however he is still unsatisfied at this point and making legal threats against it all. Can you please call me at your earliest convenience? Fatimaah Sent via the Samsung Galaxy S25 Ultra, an AT&T 5G smartphone Get Outlook for Android ////////////// I replied: Inquiries Studios1 4:12?PM (0 minutes ago) to Fatimaah Hello Fatimaah, Please accept my apologies for the delayed response. As mentioned previously, I am not able to reduce your account any further beyond what has already been applied. Your balance has already been reduced by 30%, and that is the maximum adjustment I am authorized to offer. However, to help with your financial obligations, I can offer the option to skip your first payment. This should provide you with some additional flexibility. Please let me know how you would like to proceed or if you have any questions. Kind regards, Alejandro
  • Alejandro P 2026-02-10 11:29
    CONTRACT ISSUE: Client Name:Fatimaah Fullilove Model Name: Fatimaah Fullilove REF# C2940809 Total Package Amount: $4,000 Amount to date: $900 Date of Shoot: 02/07/2026 Date of Complaint: 02/10/2026 Sales Sheet: Y ///////// Client called in and said she when home and her husband did not agreed with her purshase but i told her the this can't be cancel and I can offer a discount a refinancie but I was not able to cancel the account. /////// I emailed the client: Maps Studios Inbox ALEJANDRO Summarize this email Inquiries MAPS <inquiries@mapsstudio.nyc> 11:29?AM (0 minutes ago) to delondabrown Hello Fatimaah, It was a pleasure speaking with you on the phone today. As discussed, I am unable to cancel the account, as the company has already incurred the costs associated with your order. However, in understanding your situation, we are able to apply a management discount of $1,200.00 to your original order of $4,000.00. This adjustment will allow you to receive all of the materials you originally intended to purchase. To summarize: Original order: $4,000.00 Payments made to date: $900.00 Management discount: $1,200.00 This brings your new remaining balance to $1,900.00. Your updated payment options are as follows: 12 months: $158.33 per month 18 months: $105.55 per month Please let me know if you have any questions or concerns. I’m happy to review everything with you. Kind regards, Alejandro 02/16/2026 12:30 - Remove From AI
  • Neil G 2026-02-10 03:21
    Scheduled 8am Emailed Client - MAPS Studio:  Your website and zCards have been sent out via email from production@mapsstudio.nyc. Please search “ c2940809 ” in your email and spam search bar. Neil G
Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 8
  • Raul Palacios 2026-05-13 14:31
    Moved to settled.
  • Caet W 2026-05-07 11:41
    cb won reset recurring
  • mike h 2026-03-02 19:57
    Client issued CB for $800. CB disputed - payments stopped vm
  • mike h 2026-03-02 19:57
    Client issued CB for $800. CB disputed - payments stopped vm
  • Natalia Granado 2026-02-09 12:19
    Recurring set
  • Neil G 2026-02-09 08:08
    WeTransfer : MAPS Studio:Your images and model guide have been sent out via Email. Expect it in your inbox or spam folder within 20 min. Please search "WeTransfer" in your email. NG
  • Edmond M 2026-02-04 12:18
    Confirmed fully/is excited/arrive 15 mins early/ wardrobe/ drink & snack/ understands $399 Edmond M - 02/04/2026 12:18 - Changed confirmed from No to Full
  • Edmond M 2026-01-20 12:25
    she is a Ft mental health therapist... she modeled a few months back for an event at church and has done that over the years and she loves it... she loves to line dance, travel, and skating... knows packages start at $399 knows decision needs to be made knows we are not an agency

What happens next

  1. Read the evidence and decide the position Customer service
  2. Respond to the bank Customer service must be done to close
  3. Decide the outcome Management must be done to close
  4. Confirm with the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-08-19

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