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Formal complaint logged · We offered a reduction

Jacob Anderson C2910552

Money back Customer service via Email Waiting on US · 32d not confirmed as a complaint yet
$4,000
held by Veronica H — because they replied last, on 2026-07-29. Anybody can take it over.
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Jacob Anderson
Jacob Anderson
Chicago
Samuel G
2025-12-23
2026-08-19
$4,000
$1,929
$4,000
32d ago
32d ago
Email
crm-note

What has happened so far

Jacob Anderson complained on 2026-08-19 by email — 32 days ago. They signed for $4,000 and have paid $2,018, 6 of 6 instalments. Square has actually taken $1,968 — $50 less than the ledger shows. It sits with Veronica H — because they replied last, not because they picked it up. Nobody has recorded reading it. The ball is with us — they wrote last, 32 days ago, and nobody has replied.

  1. 2026-08-27 derived from the notes holds it, because they replied last
  2. 2026-08-19 intake scan logged on the desk
  3. 2026-07-29 Veronica H client called to have due date move to 8/31.....hes a very nice young man 08/17/2026 09:47 - [Aug 17, 2026, 9:46 AM] Natalie: Jacob requested a refund due to personal issues, but was informe
  4. 2026-01-06 Neil G Emailed Client - MAPS Studio: Your website and zCards have been sent out via email from production@mapsstudio.nyc. Please search “ C2910552” in your email and spam search bar. (in writing)
  5. 2025-12-24 David M MAPS Studio: Your images and model guide have been sent out via Email. Expect it in your inbox or spam folder within 20 min. Please search "WeTransfer" in your email.
  6. 2025-12-24 Natalia Granado Recurring set
  7. 2025-12-18 Glenn M 5'10 brown eyes works as a server played some basketball, football, rode BMX bikes passionate guy Freestyle rapper, Glenn M - 12/18/2025 18:42 - Changed confirmed from No to Full
Complaint form, We offered, Refund, Unhappy
Tyesha H - 08/19/2026 09:19 Client Name: Jacob Anderson Model Name: Jacob Anderson REF# C2910552 Total Package Amount: $4,000 Amount to date: $1,929.15 Date of Shoot: 12/23/2025 Date of Complaint: 08/19/2026 Sales Sheet: N/A ------------------ Client emailed: Jacob Anderson<jacobcanderson04@gmail.com> Original Email Hi Natalie, Thank you for getting back to me. I would like to move forward with reviewing my case to discuss what options might be available for adjusting my payment schedule. Please let me know the next steps. ----------------- I emailed: Hello Jacob, Thank you for your email. Please note that you entered into a legal…

Evidence gathered 2026-09-19

How they pay
2026-08-31 $89
6 of 6 · $1,568
0
$450
$982
—
Square has taken $1,968 7 payments, 2025-12-23 to 2026-06-01 · 1 scheduled, not charged
The CRM shows $2,018 — Square is $50 lower. Check before quoting a balance to this client.
Each mark is one instalment, oldest first — filled paid, red missed, hollow still to come.
Correspondence with the client 1 — emails and anything quoted back, in full
  • Neil G 2026-01-06 12:59
    Emailed Client - MAPS Studio: Your website and zCards have been sent out via email from production@mapsstudio.nyc. Please search “ C2910552” in your email and spam search bar.
Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 4
  • Veronica H 2026-07-29 11:31
    client called to have due date move to 8/31.....hes a very nice young man 08/17/2026 09:47 - [Aug 17, 2026, 9:46 AM] Natalie: Jacob requested a refund due to personal issues, but was informed that refunds aren't possible.
  • David M 2025-12-24 12:29
    MAPS Studio: Your images and model guide have been sent out via Email. Expect it in your inbox or spam folder within 20 min. Please search "WeTransfer" in your email.
  • Natalia Granado 2025-12-24 10:52
    Recurring set
  • Glenn M 2025-12-18 18:33
    5'10 brown eyes works as a server played some basketball, football, rode BMX bikes passionate guy Freestyle rapper, Glenn M - 12/18/2025 18:42 - Changed confirmed from No to Full

What happens next

  1. Read the evidence and decide the position Customer service
  2. Decide the outcome Management must be done to close
  3. Confirm with the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-08-19

Pick your name at the top of the page to work this case.