Money backvia PhoneWaiting on US · 31dnot confirmed as a complaint yet
$3,000
held by Emmanuel R — because they replied last, on 2026-08-14. Anybody can take it over.
Who are you?Pick your name so this desk can record that you read it and what you did.
What are you doing about it?
Calling themToday, on the number on file.Emailing themReplying in writing.Making an offerA reduction or a revised plan — record it below.Checking something firstThe account, the product, the contract. Not with the client yet.Passing it onIt belongs with another team — hand it over below.Waiting on themThe ball is with the client. Set a date to chase.Leaving it for nowA deliberate decision to do nothing yet. Needs a reason and a date to look again.It is finishedNothing outstanding — close it below.
Pick your name above and these become clickable.
Shayatta Foster
Lasonya Sheffield
Chicago
Alex V
2026-04-04
2026-08-19
$3,000
$992
$3,000
32d ago
31d ago
Phone
crm-note
What has happened so far
Lasonya Sheffield complained on 2026-08-19 by phone — 32 days ago. They signed for $3,000 and have paid $992, 4 of 4 instalments. It sits with Emmanuel R — because they replied last, not because they picked it up. Nobody has recorded reading it.The ball is with us — they wrote last, 31 days ago, and nobody has replied.
2026-08-27derived from the notesholds it, because they replied last
2026-08-19intake scanlogged on the desk
2026-08-14Emmanuel RMAPS Studio: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. Your username is the email
2026-08-13Kendrick PClient called saying that she has been doing this for 4 months now, and she hasn't seen any results. I explained that Ultimately, the opportunities you receive depend on a variety of factors (in writing)
2026-06-25David MStudio Production 9:23?AM (0 minutes ago) to fshayatta Hello Shayatta, We apologize for the error. The usa-models.com change is part of our recent platform updates and improvements. We’ve tr
2026-04-15Michael MWent over what to do next sent email. confirmd
2026-04-10Neil GScheduled 8am Emailed Client - MAPS Studio: Your website and zCards have been sent out via email from production@mapsstudio.nyc. Please search “ c3760871 ” in your email and spam search bar. (in writing)
2026-04-06Natalia GranadoRecurring set
2026-04-06Neil GWeTransfer : MAPS Studio:Your images and model guide have been sent out via Email. Expect it in your inbox or spam folder within 20 min. Please search "WeTransfer" in your email. NG
2026-04-01Bobbie MConfirmed fully/is excited/arrive 15 mins early/ wardrobe/ drink & snack/ understands $399 Bobbie M - 04/01/2026 18:57 - Changed confirmed from No to Full
1 earlier entries — the whole thread is under Evidence below.
Complaint form, Refund, Unhappy
Kendrick P - 08/19/2026 14:22 Client called saying she was charged after I had already adjusted her account, and she wasn't supposed to make a payment until September. I refunded this amount as she wasn't supposed to pay this. Her payments are 100 a month. Refunded 220.83 ------------------ They were also saying that they have not received the net steps, so I forwarded her info to Mana and left a sticky on her desk.
Evidence gathered 2026-09-19
How they pay
2026-08-19$221
4of 4 · $642
0
$350
$1,508
—
Square has taken $9426 payments, 2026-04-04 to 2026-08-07 · 3 failed · 1 scheduled, not charged
Agrees with the CRM.
Each mark is one instalment, oldest first — filled paid, red missed, hollow still to come.
Correspondence with the client 2 — emails and anything quoted back, in full
Kendrick P2026-08-13 16:06
Client called saying that she has been doing this for 4 months now, and she hasn't seen any results.
I explained that
Ultimately, the opportunities you receive depend on a variety of factors, including the time and effort you invest, the number of applications you submit, your market, and the needs of the industry. Every model's career path is unique, and results will naturally vary from person to person.
For this reason, we always encourage consistency and proactive effort when it comes to applying for castings, submitting to agencies, and pursuing other opportunities. Timelines can differ for everyone—some may see results sooner than others depending on their level of activity and engagement.
It’s also important to consider whether all avenues are being fully utilized: networking, submitting applications regularly, attending relevant events, and actively using social media along with the materials provided to increase visibility. These combined efforts play a key role in creating opportunities within the industry.
I told her about the website Eventbrite for her to take advantage of, and I also explained to her that a big part of this is networking and that she needs to attend modeling events as well as applying to places and to also be open to unpaid opportunities, as this will build her skill set.
I also offered a 500 reduction, as the model is trying to pay but is asking for assistance and wants this to be something more affordable because she wants to do this.
She also requested to keep the payments at 100 a month.
She needs a portal created and to have all her products uploaded to this, as well as the talent guide with the casting site and agencies.
---------------------------
Finance + Recurring + Reduction + CI
---------------------------
I emailed
Inquiries Studio <inquiries@studio-1.us>
3:59?PM (0 minutes ago)
to fshayatta
Hello Lasonya,
Thank you for your call today.
As discussed, I have applied the $500 reduction to your account, bringing your new remaining balance to $1,729.17. I have also adjusted your payment arrangement to $100 per month to help make the account more manageable.
I’m glad I was able to assist you today and work with you on a more manageable payment arrangement.
You should also expect an email or text message from our Production Team confirming that your client portal has been created and providing you with information on how to access it.
If you have any additional questions or need further assistance, please feel free to reach out.
Kind Regards,
Kendrick
-------------------------
Client Name:Lasonya Sheffield
Model Name: Shayatta Foster
REF# C3760871
Total Package Amount: $3000.00
Amount to date: $770.83
Date of Shoot: 04/04/26
Date of Complaint: 08/13/26
Sales Sheet: N/A
Neil G2026-04-10 05:33
Scheduled 8am
Emailed Client - MAPS Studio:
Your website and zCards have been sent out
via email from production@mapsstudio.nyc.
Please search “ c3760871 ” in your email and
spam search bar.
Neil G
Email AI
Nothing here is tagged as Email AI — and it would not be:
no note in the CRM carries an AI marker, and there is no automated author among the 246
people who write notes. So this cannot yet tell you whether Email AI handled this client.
The moment Email AI stamps what it writes (anything will do — an [AI] prefix),
its messages appear here and every past thread re-sorts on the next gather.
Internal notes 7
Emmanuel R2026-08-14 10:47
MAPS Studio: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. Your username is the email used to sign up with us. Use the “Forgot Password” option if you do not know your password.
David M2026-06-25 09:23
Studio Production
9:23?AM (0 minutes ago)
to fshayatta
Hello Shayatta,
We apologize for the error.
The usa-models.com change is part of our recent platform updates and improvements.
We’ve transitioned from the “-modelingfolio.com” website structure to “-usa-models.com.”
This change is part of our continued efforts to modernize and streamline the platform while maintaining a professional presentation for you.
Your website and its functionality remain fully active. If someone visits the modelingfolio address, they'll automatically be redirected to usa-models.com
Sorry for any inconvenience this has caused.
Please let us know if you have any questions or concerns.
--
Best regards,
David,
Production team
Michael M2026-04-15 14:55
Went over what to do next sent email. confirmd
Natalia Granado2026-04-06 11:12
Recurring set
Neil G2026-04-06 02:59
WeTransfer : MAPS Studio:Your images and model guide
have been sent out via Email. Expect it in your inbox or
spam folder within 20 min. Please search
"WeTransfer" in your email.
NG
Bobbie M2026-04-01 18:57
Confirmed fully/is excited/arrive 15 mins early/ wardrobe/ drink & snack/ understands $399
Bobbie M - 04/01/2026 18:57 - Changed confirmed from No to Full
Glenn M2026-03-17 18:03
Mom works as an ER coordinator 5'6 brown eyes works at University of Chicago Medical Center and at a restaurant plays bass guitar, alto sax, cello, elec guitar Been to S. Carolina, Georgia, Louisina
What happens next
Read the evidence and decide the positionCustomer service
Decide the outcomeManagementmust be done to close
Confirm with the clientCustomer servicemust be done to close
Who has had it
intake scan logged 2026-08-19
Pick your name at the top of the page to work this case.