← Back to the board
Formal complaint logged · Wants a refund

Lasonya Sheffield C3760871

Money back via Phone Waiting on US · 31d not confirmed as a complaint yet
$3,000
held by Emmanuel R — because they replied last, on 2026-08-14. Anybody can take it over.
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Shayatta Foster
Lasonya Sheffield
Chicago
Alex V
2026-04-04
2026-08-19
$3,000
$992
$3,000
32d ago
31d ago
Phone
crm-note

What has happened so far

Lasonya Sheffield complained on 2026-08-19 by phone — 32 days ago. They signed for $3,000 and have paid $992, 4 of 4 instalments. It sits with Emmanuel R — because they replied last, not because they picked it up. Nobody has recorded reading it. The ball is with us — they wrote last, 31 days ago, and nobody has replied.

  1. 2026-08-27 derived from the notes holds it, because they replied last
  2. 2026-08-19 intake scan logged on the desk
  3. 2026-08-14 Emmanuel R MAPS Studio: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. Your username is the email
  4. 2026-08-13 Kendrick P Client called saying that she has been doing this for 4 months now, and she hasn't seen any results. I explained that Ultimately, the opportunities you receive depend on a variety of factors (in writing)
  5. 2026-06-25 David M Studio Production 9:23?AM (0 minutes ago) to fshayatta Hello Shayatta, We apologize for the error. The usa-models.com change is part of our recent platform updates and improvements. We’ve tr
  6. 2026-04-15 Michael M Went over what to do next sent email. confirmd
  7. 2026-04-10 Neil G Scheduled 8am Emailed Client - MAPS Studio: Your website and zCards have been sent out via email from production@mapsstudio.nyc. Please search “ c3760871 ” in your email and spam search bar. (in writing)
  8. 2026-04-06 Natalia Granado Recurring set
  9. 2026-04-06 Neil G WeTransfer : MAPS Studio:Your images and model guide have been sent out via Email. Expect it in your inbox or spam folder within 20 min. Please search "WeTransfer" in your email. NG
  10. 2026-04-01 Bobbie M Confirmed fully/is excited/arrive 15 mins early/ wardrobe/ drink & snack/ understands $399 Bobbie M - 04/01/2026 18:57 - Changed confirmed from No to Full

1 earlier entries — the whole thread is under Evidence below.

Complaint form, Refund, Unhappy
Kendrick P - 08/19/2026 14:22 Client called saying she was charged after I had already adjusted her account, and she wasn't supposed to make a payment until September. I refunded this amount as she wasn't supposed to pay this. Her payments are 100 a month. Refunded 220.83 ------------------ They were also saying that they have not received the net steps, so I forwarded her info to Mana and left a sticky on her desk.

Evidence gathered 2026-09-19

How they pay
2026-08-19 $221
4 of 4 · $642
0
$350
$1,508
Square has taken $942 6 payments, 2026-04-04 to 2026-08-07 · 3 failed · 1 scheduled, not charged
Agrees with the CRM.
Each mark is one instalment, oldest first — filled paid, red missed, hollow still to come.
Correspondence with the client 2 — emails and anything quoted back, in full
  • Kendrick P 2026-08-13 16:06
    Client called saying that she has been doing this for 4 months now, and she hasn't seen any results. I explained that Ultimately, the opportunities you receive depend on a variety of factors, including the time and effort you invest, the number of applications you submit, your market, and the needs of the industry. Every model's career path is unique, and results will naturally vary from person to person. For this reason, we always encourage consistency and proactive effort when it comes to applying for castings, submitting to agencies, and pursuing other opportunities. Timelines can differ for everyone—some may see results sooner than others depending on their level of activity and engagement. It’s also important to consider whether all avenues are being fully utilized: networking, submitting applications regularly, attending relevant events, and actively using social media along with the materials provided to increase visibility. These combined efforts play a key role in creating opportunities within the industry. I told her about the website Eventbrite for her to take advantage of, and I also explained to her that a big part of this is networking and that she needs to attend modeling events as well as applying to places and to also be open to unpaid opportunities, as this will build her skill set. I also offered a 500 reduction, as the model is trying to pay but is asking for assistance and wants this to be something more affordable because she wants to do this. She also requested to keep the payments at 100 a month. She needs a portal created and to have all her products uploaded to this, as well as the talent guide with the casting site and agencies. --------------------------- Finance + Recurring + Reduction + CI --------------------------- I emailed Inquiries Studio <inquiries@studio-1.us> 3:59?PM (0 minutes ago) to fshayatta Hello Lasonya, Thank you for your call today. As discussed, I have applied the $500 reduction to your account, bringing your new remaining balance to $1,729.17. I have also adjusted your payment arrangement to $100 per month to help make the account more manageable. I’m glad I was able to assist you today and work with you on a more manageable payment arrangement. You should also expect an email or text message from our Production Team confirming that your client portal has been created and providing you with information on how to access it. If you have any additional questions or need further assistance, please feel free to reach out. Kind Regards, Kendrick ------------------------- Client Name:Lasonya Sheffield Model Name: Shayatta Foster REF# C3760871 Total Package Amount: $3000.00 Amount to date: $770.83 Date of Shoot: 04/04/26 Date of Complaint: 08/13/26 Sales Sheet: N/A
  • Neil G 2026-04-10 05:33
    Scheduled 8am Emailed Client - MAPS Studio:  Your website and zCards have been sent out via email from production@mapsstudio.nyc. Please search “ c3760871 ” in your email and spam search bar. Neil G
Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 7
  • Emmanuel R 2026-08-14 10:47
    MAPS Studio: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. Your username is the email used to sign up with us. Use the “Forgot Password” option if you do not know your password.
  • David M 2026-06-25 09:23
    Studio Production 9:23?AM (0 minutes ago) to fshayatta Hello Shayatta, We apologize for the error. The usa-models.com change is part of our recent platform updates and improvements. We’ve transitioned from the “-modelingfolio.com” website structure to “-usa-models.com.” This change is part of our continued efforts to modernize and streamline the platform while maintaining a professional presentation for you. Your website and its functionality remain fully active. If someone visits the modelingfolio address, they'll automatically be redirected to usa-models.com Sorry for any inconvenience this has caused. Please let us know if you have any questions or concerns. -- Best regards, David, Production team
  • Michael M 2026-04-15 14:55
    Went over what to do next sent email. confirmd
  • Natalia Granado 2026-04-06 11:12
    Recurring set
  • Neil G 2026-04-06 02:59
    WeTransfer : MAPS Studio:Your images and model guide have been sent out via Email. Expect it in your inbox or spam folder within 20 min. Please search "WeTransfer" in your email. NG
  • Bobbie M 2026-04-01 18:57
    Confirmed fully/is excited/arrive 15 mins early/ wardrobe/ drink & snack/ understands $399 Bobbie M - 04/01/2026 18:57 - Changed confirmed from No to Full
  • Glenn M 2026-03-17 18:03
    Mom works as an ER coordinator 5'6 brown eyes works at University of Chicago Medical Center and at a restaurant plays bass guitar, alto sax, cello, elec guitar Been to S. Carolina, Georgia, Louisina

What happens next

  1. Read the evidence and decide the position Customer service
  2. Decide the outcome Management must be done to close
  3. Confirm with the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-08-19

Pick your name at the top of the page to work this case.