Evidence gathered 2026-09-19

How they pay

Correspondence with the client 4 — emails and anything quoted back, in full

• Alejandro P 2026-08-14 15:11
  The client emailed: kayli bastoe Aug 7, 2026, 5:07?PM (7 days ago) to me In the state of Texas I have the right to exit in 3 days. I contacted on day one. I was not able to read the contract and the women told me they would help me book a job. It was not honest, I was upset after I read the contract myself. I already notified the bank and the attorney general and will forward this email to both of them as well. kayli bastoe Aug 8, 2026, 8:19?PM (6 days ago) to me I am reaching out to inform you I expect a cancellation due to misrepresentation of the contract I was signing within 10 business days. The sales agent that signed me was deceptive and stated that they would help me get jobs which is the only reason I signed the contract. I know the contract states that is not the case, which is why I want to cancel. When reviewing the contract with your agent, she stated I was set for a scholarship to help me obtain a modeling career through studio 1. After reviewing the contract myself I found that everything she told me was wrong which is why I contacted studio 1 immediately to cancel the contract as it’s not what I thought I would be paying for. This violates Texas law, Deceptive Trade Practices Act(DTPA). If your company is valid and this is incorrect then the agent that signed me was not following studio 1 standards, and was deceptive to gain a sale. I was lied to and pressured into signing. There is no mention of a scholarship in the contract, and it is not what I thought I was signing. If I do not receive a refund for my $400 and cancelation of the contract in 10 business days I will get into contact with an attorney. Kayli Bastoe. /////////// I replied: Studio 1 ALEJANDRO Summarize this email Inquiries Studio <inquiries@studio-1.us> Aug 7, 2026, 5:02?PM (7 days ago) to knbastoe Hello Kayli, Please note that you entered into a legally binding finance agreement with the studio, which includes clear terms and conditions regarding cancellation. We are a professional photography and modeling development studio that provides clients with industry-standard images, portfolio materials, and educational resources designed to support them in pursuing opportunities within the modeling industry. We do not book jobs, represent talent, or operate as a modeling agency. Our role is to provide the tools, materials, and guidance that can help clients pursue opportunities with agencies, casting platforms, and independent clients. The services and materials included in your package are clearly outlined in the agreement you signed and were also discussed with you prior to your purchase. Additionally, the outreach email sent before your appointment provides information regarding the scope of our services. We encourage all clients to review this information before booking an appointment. That being said, we understand your situation and would like to offer several options to help make your payments more manageable while allowing you to retain the materials associated with your package. Option 1 – Keep Original Package We can apply Management's $1,000 discount to your original $4,000 package, allowing you to receive all of the materials included in your original package. Original package: $4,000 Management discount: -$1,000 Amount already paid: $450 Remaining balance: $2,550 12 monthly payments of $212.50 Option 2 – Digital Images + Z-Card + Model Guide We can reduce your package to include a selection of the best digital images from your shoot, Digital Z-Card, and Model Guide for a total of $2,500. Package total: $2,500 Amount already paid: $450 Remaining balance: $2,050 12 monthly payments of $170.83 With this option, the website and mentorship meeting would no longer be included. Option 3 – Digital Images + Model Guide We can further reduce your package to include a selection of the best digital images from your shoot and Model Guide for a total of $2,000. Package total: $2,000 Amount already paid: $450 Remaining balance: $1,550 12 monthly payments of $129.17 Please review the options above and let me know which option you would like to move forward with. Once we receive your selection, we can update your account accordingly. I encourage you to carefully review the reduction options outlined in this email thread. We believe these options provide reasonable alternatives in consideration of the terms of the agreement and the services and materials associated with your package. Please let me know if you have any questions or concerns. Kind regards, Alejandro
• Alejandro P 2026-08-07 17:02
  CONTRACT ISSUE: Client Name: Kayli Bastoe Model Name: Kayli Bastoe REF# D4025918 Total Package Amount: $4000 Amount to date: $450 Date of Shoot: 07/29/2029 Date of Complaint: 07/30/2026 Sales Sheet: Y /////////////////////// ---------- Forwarded message --------- From: kayli bastoe <knbastoe@gmail.com> Date: Thu, Jul 30, 2026 at 1:40?AM Subject: Cancellation Demand: Fraudulent Misrepresentation- package total cancellation To: STUDIO 1 <confirmations@studio-1.us> To Studio 1 Management, I am writing to formally demand the immediate cancellation of both the contract and the recurring payment plan initiated today, as well as a full refund of my $400 down payment. Your sales representative explicitly stated that this transaction was for securing auditions and talent representation. I discovered immediately after signing that Studio 1 is strictly a photography provider and does not offer auditions. This is a severe violation of the Texas Deceptive Trade Practices Act (DTPA) regarding false, misleading, and deceptive business practices. I was not given a chance to read the contract before signing. Your 'walk off the premises' rule is completely unconscionable and legally void. I have received zero physical products, zero digital files, and zero services from your company. My financial institution has been instructed to block all future payment plan attempts. Issue my $400 refund immediately, cancel the payment plan contract, and provide written confirmation within 24 hours. If this is not resolved, I will forward this full email thread to the Texas Attorney General's Consumer Protection Division and the Better Business Bureau. Kayli Bastoe ////////////// I replied: Studio 1 ALEJANDRO Inquiries Studio <inquiries@studio-1.us> 5:02?PM (0 minutes ago) to knbastoe Hello Kayli, Please note that you entered into a legally binding finance agreement with the studio, which includes clear terms and conditions regarding cancellation. We are a professional photography and modeling development studio that provides clients with industry-standard images, portfolio materials, and educational resources designed to support them in pursuing opportunities within the modeling industry. We do not book jobs, represent talent, or operate as a modeling agency. Our role is to provide the tools, materials, and guidance that can help clients pursue opportunities with agencies, casting platforms, and independent clients. The services and materials included in your package are clearly outlined in the agreement you signed and were also discussed with you prior to your purchase. Additionally, the outreach email sent before your appointment provides information regarding the scope of our services. We encourage all clients to review this information before booking an appointment. That being said, we understand your situation and would like to offer several options to help make your payments more manageable while allowing you to retain the materials associated with your package. Option 1 – Keep Original Package We can apply Management's $1,000 discount to your original $4,000 package, allowing you to receive all of the materials included in your original package. Original package: $4,000 Management discount: -$1,000 Amount already paid: $450 Remaining balance: $2,550 12 monthly payments of $212.50 Option 2 – Digital Images + Z-Card + Model Guide We can reduce your package to include a selection of the best digital images from your shoot, Digital Z-Card, and Model Guide for a total of $2,500. Package total: $2,500 Amount already paid: $450 Remaining balance: $2,050 12 monthly payments of $170.83 With this option, the website and mentorship meeting would no longer be included. Option 3 – Digital Images + Model Guide We can further reduce your package to include a selection of the best digital images from your shoot and Model Guide for a total of $2,000. Package total: $2,000 Amount already paid: $450 Remaining balance: $1,550 12 monthly payments of $129.17 Please review the options above and let me know which option you would like to move forward with. Once we receive your selection, we can update your account accordingly. I encourage you to carefully review the reduction options outlined in this email thread. We believe these options provide reasonable alternatives in consideration of the terms of the agreement and the services and materials associated with your package. Please let me know if you have any questions or concerns. Kind regards, Alejandro
• Ronnie K 2026-08-04 09:56
  Client replied to Explainer video text: I already canceled the service do not contact me again 6:07 PM /// Forward to inquiries 08/05/2026 13:19 - [Aug 5, 2026, 1:19 PM] Natalie: Customer requested contract cancellation and refund; issue escalated to the Inquiries team for review. 08/05/2026 13:19 - [Aug 5, 2026, 1:19 PM] Natalie: Removed from AI: Escalated to Inquiries Studio 1 - AI stopped by reviewer
• Ronnie K 2026-07-30 11:12
  Client sent email: kayli bastoe <knbastoe@gmail.com> 2:40?AM (8 hours ago) to me To Studio 1 Management, I am writing to formally demand the immediate cancellation of both the contract and the recurring payment plan initiated today, as well as a full refund of my $400 down payment. Your sales representative explicitly stated that this transaction was for securing auditions and talent representation. I discovered immediately after signing that Studio 1 is strictly a photography provider and does not offer auditions. This is a severe violation of the Texas Deceptive Trade Practices Act (DTPA) regarding false, misleading, and deceptive business practices. I was not given a chance to read the contract before signing. Your 'walk off the premises' rule is completely unconscionable and legally void. I have received zero physical products, zero digital files, and zero services from your company. My financial institution has been instructed to block all future payment plan attempts. Issue my $400 refund immediately, cancel the payment plan contract, and provide written confirmation within 24 hours. If this is not resolved, I will forward this full email thread to the Texas Attorney General's Consumer Protection Division and the Better Business Bureau. Kayli Bastoe /// Forward to Inquiries

Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 4

• Natalia Granado 2026-07-30 12:33
  Recurring set 07/31/2026 09:33 - [Jul 31, 2026, 9:32 AM] Natalie: Customer demanded cancellation due to fraudulent misrepresentation; issue escalated for review. 07/31/2026 09:34 - [Jul 31, 2026, 9:34 AM] Natalie: Removed from AI: No reason provided
• Michelle M 2026-07-27 12:36
  confirmed 7/27 Michelle M - 07/27/2026 12:36 - Changed confirmed from Attempted to Full
• Michelle M 2026-07-24 11:40
  Lm and sent text 7/24 Michelle M - 07/24/2026 11:40 - Changed confirmed from No to Attempted
• Michelle M 2026-07-23 16:43
  she likes to make money.. she is a dog trainer. Been getting into roller blading. She 5'1 She saisd she always thought about modeling and seen the ad so applied but didnt think she would get a call.