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Buyer's remorse — changed their mind

Denice Gritzner T4032158

An explanation via Not recorded Direction not recorded not confirmed as a complaint yet
$800
held by Jodi S — because they replied last, on 2026-08-20. Anybody can take it over.
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Joss Gritzner
Denice Gritzner
Boston
Jodi S
—
2026-08-20
$800
$1,600
$800
31d ago
30d ago
Not recorded
crm-note

What has happened so far

Denice Gritzner complained on 2026-08-20 — 31 days ago. They signed for $800 and have paid $1,600. It sits with Jodi S — because they replied last, not because they picked it up. Nobody has recorded reading it. Nothing on file says who spoke last.

  1. 2026-08-27 derived from the notes holds it, because they replied last
  2. 2026-08-20 Jodi S Thank you Evan! Model was nice and mom loved the experience. Son was not interested in pursuing modeling so she purchased 13 Mom aware she only has images and there is no gty Evan, contact m
  3. 2026-08-20 Jodi S Hi Evan, I am not able to email from my personal email - let me see if someone in the studio tomorrow can do it.
  4. 2026-08-20 Evan C Jodi can you email the waiver to sign to use Joss' photos in our ads? She text me saying she forgot to sign it but wants to do it. I sent it inquiries but just wondering if you can do it
  5. 2026-08-20 Jodi S *Added 13 pictures to the Purchased folder at 329pm 8/20
  6. 2026-08-20 intake scan logged on the desk
  7. 2026-08-18 Evan C confirmed snacks 15 mins outfits excited Evan C - 08/18/2026 12:00 - Changed confirmed from Attempted to Full
  8. 2026-08-05 Evan C Mom says Joss is a "ham" and an astute student. Has a lot of character to him and thinks he can do really well at modeling/acting. Thinks this will boost his confidence. Mom ft. Likes karate
Buyer's remorse
Jodi S - 08/20/2026 20:21 Thank you Evan! Model was nice and mom loved the experience. Son was not interested in pursuing modeling so she purchased 13 Mom aware she only has images and there is no gty Evan, contact mom about booking daughter . She would like to most likely come in on a weekend in a couple of weeks after school starts. daughter has henna all over herself right now

Evidence gathered 2026-09-19

How they pay

No payment schedule on file for this reference.

Square has taken $750 1 payment, 2026-08-20 to 2026-08-20
Agrees with the CRM.
Correspondence with the client 0 — emails and anything quoted back, in full

No email or quoted message on this account.

Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 6
  • Jodi S 2026-08-20 20:21
    Thank you Evan! Model was nice and mom loved the experience. Son was not interested in pursuing modeling so she purchased 13 Mom aware she only has images and there is no gty Evan, contact mom about booking daughter . She would like to most likely come in on a weekend in a couple of weeks after school starts. daughter has henna all over herself right now
  • Jodi S 2026-08-20 20:18
    Hi Evan, I am not able to email from my personal email - let me see if someone in the studio tomorrow can do it.
  • Evan C 2026-08-20 18:33
    Jodi can you email the waiver to sign to use Joss' photos in our ads? She text me saying she forgot to sign it but wants to do it. I sent it inquiries but just wondering if you can do it
  • Jodi S 2026-08-20 15:29
    *Added 13 pictures to the Purchased folder at 329pm 8/20
  • Evan C 2026-08-18 12:00
    confirmed snacks 15 mins outfits excited Evan C - 08/18/2026 12:00 - Changed confirmed from Attempted to Full
  • Evan C 2026-08-05 18:24
    Mom says Joss is a "ham" and an astute student. Has a lot of character to him and thinks he can do really well at modeling/acting. Thinks this will boost his confidence. Mom ft. Likes karate, soccer, chess, video games. Has twin daughter who she wants to model too. Evan C - 08/17/2026 11:32 - Changed confirmed from No to Attempted

What happens next

  1. Call the client Customer service
  2. Walk them through the agreement Customer service must be done to close
  3. Confirm in writing Customer service must be done to close

Who has had it

  • intake scan logged 2026-08-20

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