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Wants out of the contract · Asked for a reduction

Heather Rozmus T2909607

Out of the contract Finance via Outreach — we called them Waiting on US · 31d not confirmed as a complaint yet
$4,025
held by Caet W — because they replied last, on 2026-07-30. Anybody can take it over.
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Heather Rozmus
Heather Rozmus
Boston
Lauren B
2026-01-03
2026-08-20
$4,025
$1,588
$4,025
31d ago
31d ago
Outreach — we called them
crm-note

What has happened so far

Heather Rozmus complained on 2026-08-20 by outreach — we called them — 31 days ago. They signed for $4,025 and have paid $1,588, 2 of 2 instalments. It sits with Caet W — because they replied last, not because they picked it up. Nobody has recorded reading it. The ball is with us — they wrote last, 31 days ago, and nobody has replied.

  1. 2026-08-27 derived from the notes holds it, because they replied last
  2. 2026-08-20 intake scan logged on the desk
  3. 2026-07-30 Caet W CB WON RESET RECURRING
  4. 2026-04-21 mike h Client issued CB for $243.75. CB disputed - vm
  5. 2026-04-06 mike h Client issued CB for $243.75. CB disputed - payments stopped vm
  6. 2026-02-26 Emmanuel R Client email Tue, Feb 24, 5:47?PM: I want to cancel my contract. I have a full time job that demands too much time from me, especially during inclement weather. I took the photo shoot and he
  7. 2026-01-29 Emmanuel R Client email Jan 28, 2026, 8:54?PM: Hi everyone, thank you so much for your help. I have had a chance to update some stats that were wrong, but I have not yet watched my mentorship videos or (in writing)
  8. 2026-01-15 Grecia Martinez Voicemail from ROZMUS HEATHER at (781) 491-2946 on Jan 12 2026 3:16 PM Voicemail Emails ROZMUS HEATHER - Voicemail box 340 Attachments Mon, Jan 12, 3:17?PM (3 days ago) to me ---------------
  9. 2026-01-14 Emmanuel R MAPS Studio: Your website and zCards have been sent out via email from production@mapsstudio.nyc. Please search “T2909607” in your email and spam search bar. (in writing)
  10. 2026-01-12 Maddy B spoke with client and confirmed amount taken (on cc) adjusted recurring to 243.75 + updated contracted and em to client - mb

8 earlier entries — the whole thread is under Evidence below.

Cancel contract, Wants cut, Unhappy
Caet W - 08/20/2026 08:36 client emailed: There's no need to send me this statement. I can not afford this. I called and emailed to cancel my contract I'm efuately after signing it. I was also informed by others that reached out to me about the same issues. Fraudulent practice etc. I will not take responsibility for a bill for a service I never received nor used. I am not nee I modeled when I was young. I never used any of your photographs from the shoot and you can do whatever you want with them. I have never paid for a photoshoot. I have been paid for them though. Send your bill stra…

Evidence gathered 2026-09-19

How they pay
2026-03-14 $244
2 of 2 · $488
0
$1,100
$2,438
—
Square has taken $1,563 4 payments, 2026-01-03 to 2026-02-14 · 1 failed
Agrees with the CRM.
Each mark is one instalment, oldest first — filled paid, red missed, hollow still to come.
Correspondence with the client 2 — emails and anything quoted back, in full
  • Emmanuel R 2026-01-29 13:28
    Client email Jan 28, 2026, 8:54?PM: Hi everyone, thank you so much for your help. I have had a chance to update some stats that were wrong, but I have not yet watched my mentorship videos or had a chance to write my bio. I am looking forward to work as a model and any help anyone can get me to make sure I am getting this all right, would be greatly appreciated! Thank you again, -Heather . Response: Thanks for your email. Please provide those updated stats. We'll have them changed on the zCard. If you have any questions in regards to applying and contracts, feel free to ask our inquiries team. You can reach them at inquiries@mapsstudio.nyc
  • Emmanuel R 2026-01-14 16:33
    MAPS Studio: Your website and zCards have been sent out via email from production@mapsstudio.nyc. Please search “T2909607” in your email and spam search bar.
Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 14
  • Caet W 2026-07-30 09:53
    CB WON RESET RECURRING
  • mike h 2026-04-21 20:24
    Client issued CB for $243.75. CB disputed - vm
  • mike h 2026-04-06 09:33
    Client issued CB for $243.75. CB disputed - payments stopped vm
  • Emmanuel R 2026-02-26 16:34
    Client email Tue, Feb 24, 5:47?PM: I want to cancel my contract. I have a full time job that demands too much time from me, especially during inclement weather. I took the photo shoot and heard from a woman at the studio every single day until I gave away $4,000. This program is not worth the money. I am not a professional model. I haven't even had time to open the introductory email. All of the work to even receive modeling gigs is on my head and I don't have time for it. I want out. Ever since I signed up I haven't heard anything from anybody about anything. Other than resend us the stats again I haven't had the time. I dont even have a working computer at the moment. It is my fault I ever stepped foot in the studio to begin with. $4,000 is alot of money for people like me barely scraping to get by and not even able to use it. Cancel it, please. . Fwd to inquiries
  • Grecia Martinez 2026-01-15 09:29
    Voicemail from ROZMUS HEATHER at (781) 491-2946 on Jan 12 2026 3:16 PM Voicemail Emails ROZMUS HEATHER - Voicemail box 340 Attachments Mon, Jan 12, 3:17?PM (3 days ago) to me -------------------------------------------------- left vm about her website. called, no answer, left vm
  • Maddy B 2026-01-12 15:49
    spoke with client and confirmed amount taken (on cc) adjusted recurring to 243.75 + updated contracted and em to client - mb
  • Grecia Martinez 2026-01-09 15:29
    Ref : T2909607 STUDIO 1 Estrella D 3:21?PM (6 minutes ago) to Inquiries Hanna is asking about this sale. Please let me know. "Ref : T2909607 Package Price : $4025.00, Heathers package is not on the BOS Telesales for the 3rd. Have you received any update on this deal? Please let me know. Thank you." --------------------------------------------------------- fwd to acct, maddy and payroll
  • Maddy B 2026-01-08 10:05
    no cash collected for this client per Carlos - amended contract + ledger
  • Maddy B 2026-01-06 15:03
    onlyh 1075 taken on card not 1375 - awaiting confiration if $300 in cash
  • Natalia Granado 2026-01-05 12:47
    Recurring set
  • Emmanuel R 2026-01-05 11:23
    MAPS Studio: Your images and model guide have been sent out via Email. Expect it in your inbox or spam folder within 20 min. Please search "WeTransfer" in your email.
  • Lauren B 2026-01-03 18:39
    model start :) 01/05/2026 09:26 - EMAIL EXCHANGE - ORDER CONFIRMATION AND DELIVERY TIMELINE CUSTOMER INQUIRY: Customer expressed gratitude following receipt of order confirmation and delivery timeline for digital images and additional products. AGENT RESPONSE: Agent acknowledged customer’s thanks and offered further assistance related to the Boston session or account. ACTION ITEMS: - No immediate follow-up required unless customer responds with questions or concerns. STATUS: RESOLVED
  • Hanna L 2025-12-29 11:46
    She has wardrobe and is confirmed. Excited. Hanna L - 12/29/2025 11:46 - Changed confirmed from No to Full
  • Hanna L 2025-12-09 16:13
    Works for USPS and has been there for years. Wants to start modeling professionally and is excited for this opportunity. Loves fashion and dressing along with makeup and hair. Loves going to concerts, music and dancing. Enjoys nature and being outside. Loves animals. Knows it's 4 hours and packages start at 399. We are not an Agency.

What happens next

  1. Call the client Customer service
  2. Offer retention Customer service
  3. Confirm in writing to the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-08-20

Pick your name at the top of the page to work this case.