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Legal / regulator threat · Says they were misled or lied to

Ezra Brown P3990507

Money off via Not recorded Waiting on the client · 26d not confirmed as a complaint yet
$4,000
held by Emmanuel R — because they replied last, on 2026-07-29. Anybody can take it over.
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Ezra Brown
Ezra Brown
Maps A
Josie R
2026-06-21
2026-08-21
$4,000
$1,217
$4,000
30d ago
26d ago
Not recorded
crm-note

What has happened so far

Ezra Brown complained on 2026-08-21 — 30 days ago. They signed for $4,000 and have paid $1,217, 2 of 2 instalments. It sits with Emmanuel R — because they replied last, not because they picked it up. Nobody has recorded reading it. We answered last, 26 days ago. The ball is with them.

  1. 2026-08-27 derived from the notes holds it, because they replied last
  2. 2026-08-21 intake scan logged on the desk
  3. 2026-07-29 Emmanuel R MAPS Studio: Your website and zCards have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard, edit the website and download the zCar
  4. 2026-07-28 Alejandro P The client emailed: Ezra Brown Mon, Jul 27, 9:42?AM (1 day ago) to Inquiries Ok thank you for this information and I will get back to you regarding this tomorrow morning. ///////// I replied (in writing)
  5. 2026-07-20 Alejandro P CONTRACT ISSUE: Client Name: Ezra Brown Model Name: Ezra Brown REF# P3990507 Total Package Amount: $4000 Amount to date: $1,112 Date of Shoot: 06/21/2026 Date of Complaint: 07/20/2026 Sales
  6. 2026-07-20 Veronica H client called to make sure payment was made, adv her that it was she said she should not be making anymore payments after this told her she was scheduled for 12 Payment of $262 she wanted t0
  7. 2026-06-25 Emmanuel R MAPS Studio: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images.
  8. 2026-06-24 Ronnie K Client texted they created login and PW for portal: Yes i was able to log in but nothing was available as of yet /// Forward to production
  9. 2026-06-22 Emmanuel R MAPS Studio: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images.
  10. 2026-06-22 Natalia Granado Recurring set

3 earlier entries — the whole thread is under Evidence below.

Legal, Misled, Complaint form, Wants cut, We offered, Unhappy
…n $262, rather than the $104 amount that was processed under the reduction. The client stated that she did not want to make any additional payments. I explained that because she did not agree to the reduction, the account would need to be returned to the original payment terms of $262. The client stated that she would contact an attorney regarding the matter. The client later called back requesting a copy of her contract, which was provided/requested for follow-up. //////////////// I emailed after speaking with her.: Inquiries Studio 12:12?PM (0 minutes ago) to Ezra Hello Ezra, It was a pleasure speaking with you today. I just wanted to provide some clarification regarding your account and the options available to you. As I mentioned during our call, the account was red…

Evidence gathered 2026-09-19

How they pay
2026-08-20 $105
2 of 2 · $367
0
$850
$1,283
—
Square has taken $1,217 4 payments, 2026-06-08 to 2026-07-20 · 1 scheduled, not charged
Agrees with the CRM.
Each mark is one instalment, oldest first — filled paid, red missed, hollow still to come.
Correspondence with the client 1 — emails and anything quoted back, in full
  • Alejandro P 2026-07-28 15:23
    The client emailed: Ezra Brown Mon, Jul 27, 9:42?AM (1 day ago) to Inquiries Ok thank you for this information and I will get back to you regarding this tomorrow morning. ///////// I replied: quiries Studio 3:23?PM (0 minutes ago) to Ezra Hello Ezra, No problem at all. Just remember to reply to this email once you have made up your mind. I'll be happy to assist you with the next steps. Kind regards, Alejandro
Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 10
  • Emmanuel R 2026-07-29 16:26
    MAPS Studio: Your website and zCards have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard, edit the website and download the zCard. The email used to sign up will be your username.
  • Alejandro P 2026-07-20 17:18
    CONTRACT ISSUE: Client Name: Ezra Brown Model Name: Ezra Brown REF# P3990507 Total Package Amount: $4000 Amount to date: $1,112 Date of Shoot: 06/21/2026 Date of Complaint: 07/20/2026 Sales Sheet: NA I called the client, and she said that she was under the impression that she only had one payment. I explained that she has 12 payments, and she said that she is not paying 4k for just images that she already paid. She was very upset and said that we do not do anything for her, so why is she paying every month? I offered to cancel the Z card and offer payment options: Finance for $1,888: 12 $147.50 or 18 for $104.89. Or I offer a one-time payment of $1,500. so I emalied: //////////// **Hello Ezra,** It was a pleasure speaking with you today. As we discussed, a complete cancellation is not possible. However, as agreed, I have canceled the production of your **Z-card** and reduced your balance to **$1,888**. To help you satisfy the remaining balance, I can offer the following payment options: ### Payment Plan Options * **12 monthly payments of $157.33**, or * **18 monthly payments of $104.88**. ### Paid-in-Full Option If you would prefer to pay the remaining balance in a single payment, I have been authorized to offer a **one-time settlement of $1,500**, which includes an **additional $388 reduction** to your package. Please let me know which option you would like to move forward with so I can update your account accordingly. If you have any questions or concerns, please don't hesitate to reach out. I will be happy to assist you. **Kind regards,** **Alejandro** //////////
  • Veronica H 2026-07-20 14:08
    client called to make sure payment was made, adv her that it was she said she should not be making anymore payments after this told her she was scheduled for 12 Payment of $262 she wanted t0o speak with someone told her that management was busy, however I would have someone call her back she said ok
  • Emmanuel R 2026-06-25 13:25
    MAPS Studio: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images.
  • Ronnie K 2026-06-24 09:36
    Client texted they created login and PW for portal: Yes i was able to log in but nothing was available as of yet /// Forward to production
  • Emmanuel R 2026-06-22 15:23
    MAPS Studio: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images.
  • Natalia Granado 2026-06-22 11:23
    Recurring set
  • Alejandro P 2026-06-22 11:01
    The client called in and requested and explanition of her contract and payments, so I went over the information. She was calmer, and I told her someone would call her.
  • Steph A 2026-06-22 10:28
    called/ discussed/ all good
  • Kevin W 2026-06-08 18:38
    5'9/5'10. No modeling exp and only been in front of a professional photograph for personal images. She says due to her height and look she is always getting asked if she models while traveling in the city. She always considered it but was focused on her career. Feels like this is a great time to get the ball rolling . She understands portfolios begin at $399 and payment will be due on day. Kevin W - 06/17/2026 12:50 - Changed confirmed from No to Full

What happens next

  1. Establish their position Debt collection
  2. Make the offer Debt collection
  3. Confirm the new amount in writing Debt collection must be done to close

Who has had it

  • intake scan logged 2026-08-21

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