Evidence gathered 2026-09-19

How they pay

No payment schedule on file for this reference.

Correspondence with the client 11 — emails and anything quoted back, in full

• Tyesha H 2026-08-18 14:57
  Client emailed: Lawson Kincaid 2:22?PM (28 minutes ago) to me Hi Tyesha, I just got off of the phone with UPS who has my outfits for tomorrow and they will not be arriving until tomorrow. Is there any way Thai could be moved to Thursday morning. I know they are not there on Wednesday when we spoke. Please advise. You’re welcome to give me a call. 424-343-6420 Thank you. --------------------- I emailed: Inquiries Studio 2:53?PM (0 minutes ago) to Lawson Hello Lawson, Thank you for the update. Unfortunately, the studio is closed on Thursday, so we won’t be able to move the session to Thursday morning. At this time, our next available dates are Monday the 24th or Tuesday the 25th. Please let me know which date works best for you, and I’ll be happy to get you scheduled. Thank you for understanding, and please feel free to call me if you have any questions Kind Regards, Tyesha
• Steph A 2026-08-17 13:59
  M4032038 Stephanie Outreach <stephanie@studio-1.us> 1:59?PM (0 minutes ago) to Production Lawson Kincaid Website Issue Inbox Lawson Kincaid 1:56?PM (1 minute ago) to me Hi Stephanie, Happy Monday. I’m following up to see the stats of this. Thanks, Lawson Kincaid Sent from my iPhone 16 PRO MAX Stephanie Outreach 1:59?PM (0 minutes ago) to Lawson Thank you Lawson, I will reach out to production to find out. :) 08/17/2026 15:17 - [Aug 17, 2026, 3:17 PM] Natalie: Removed from AI: No reason provided 08/17/2026 15:17 - [Aug 17, 2026, 3:17 PM] Natalie: Removed from AI: No reason provided 08/17/2026 15:18 - [Aug 17, 2026, 3:18 PM] Natalie: Removed from AI: No reason provided 08/17/2026 15:18 - [Aug 17, 2026, 3:18 PM] Natalie: Removed from AI: No reason provided
• Tyesha H 2026-08-14 16:11
  Client emailed: Lawson Kincaid 3:15?PM (54 minutes ago) to me Hey Tyesha, After I paid and we booked today, I lost access to my portfolio website as it is no longer able to be viewed by the public and I have lost access controls on the backend. Do you know why this happened and can it please be fixed. Thank you. ----------------- FWD to Production 08/17/2026 10:23 - [Aug 17, 2026, 10:23 AM] Natalie: Removed from AI: No reason provided
• Steph A 2026-08-14 14:39
  M4032038 Stephanie Outreach <stephanie@studio-1.us> 2:39?PM (0 minutes ago) to Production Client emailed me this- Lawson Kincaid 2:28?PM (10 minutes ago) to me Stephanie there is an issue with the website. Something has changed and I am not unable to edit my site and it says unavailable when the link is accessed. Please advise. ------ Stephanie Outreach <stephanie@studio-1.us> 2:39?PM (0 minutes ago) to Lawson Oh no I'm sorry to hear that. Let me reach out to production for you, as that is their area of expertise. Please allow 48 to 72 business hours for them to respond.
• Steph A 2026-08-14 13:23
  Lawson Kincaid 1:03?PM (19 minutes ago) to me Hey Stephanie, Happy Friday. I completed the instagram. And I sent request for USA and Studio1 to collab back with me. And I scheduled a two look shoot for next week. I am truly putting all effort into this while have free time because classes start for fall. Really aside of maintenance to the social media and come critiques to my website post the shoot next week…. All I need to do is make an Excel file of all the agencies and once I feel the social media and my website are perfect. I will start reaching out. Thanks for everything! Just giving you an update. And I hope you read the review. Have a great weekend. Best, Lawson Kincaid Sent from my iPhone On Aug 12, 2026, at 12:22?PM, Lawson Kincaid <kincaidlawson03@gmail.com> wrote: ?Cool ???? Stephanie Outreach 1:22?PM (0 minutes ago) to Lawson Hi Lawson, Happy Friday! Thank you so much for the update. It sounds like you’re making great progress and really taking advantage of your free time before classes start. I’m glad to hear you completed your Instagram, sent the collaboration requests, and scheduled your two-look shoot for next week. That’s exactly the kind of consistency and effort that will help you continue building your portfolio and online presence. Creating the Excel spreadsheet of agencies is also a great next step so you’ll have everything organized and ready when you’re ready to begin submitting. Please don't forget to check your emails once you start applying as this is typically how companies reach out. Thank you so much for taking the time to leave your review, we truly appreciate it. I truly appreciate your kind words and your continued effort throughout this process. Keep up the great work, and enjoy your weekend!
• Tyesha H 2026-08-14 10:52
  Client emailed: Lawson Kincaid 10:27?AM (23 minutes ago) to me Hey Tyesha, Can you give me a call to book this please. 424-343-6420 -Lawson Kincaid --------------------- Client paid invoice for $200 2-look reshoot
• Tyesha H 2026-08-14 09:22
  Client emailed: Lawson Kincaid Aug 13, 2026, 4:14?PM (16 hours ago) to me Hi Tyesha, I am going to have to wait on this. 275$ is still more than I can do right now. If you could do this for $200 I can book and pay now. Thank you for your time. I appreciate you. I hope to circle back soon when funds are higher. Have a great rest of your day. Best, Lawson Kincaid -------------------- Invoice sent for $200 -------------------- I emailed: Inquiries Studio 9:22?AM (0 minutes ago) to Lawson Hello Lawson, Thank you for reaching out. We can definitely accommodate the $200 price as a one-time courtesy for your two-look reshoot. Our reshoots take place Monday through Friday, from 9:30 AM to 12:00 PM. Please let me know how soon you’re looking to come back in, and we can find a time that works for you. Looking forward to hearing from you! Kind Regards, Tyesha
• Tyesha H 2026-08-12 13:34
  Client emailed: Lawson Kincaid 1:19?PM (12 minutes ago) to me Hey Tyesha, I just completed my shoot and signed contract the past week. I am just not super happy with the outcome of two of my four looks from that shoot. And was hoping to reshoot two of the looks. With the circumstance that I just did this last week. And I did choose a pro package with you. Is there anyway I can just pay for a two look shoot. Thanks for your help on this. I appreciate the quick response. Best, Lawson Kincaid -------------------- I emailed: Inquiries Studio 1:34?PM (0 minutes ago) to Lawson Hello Lawson, Thank you for reaching out! We typically do not offer two-look reshoots. However, as a courtesy, we can accommodate a two-look reshoot for $275. Reshoots are available Monday through Friday between 9:30 AM and 12:00 PM. If you’d like to move forward, please let me know and we can assist with scheduling. Kind Regards, Tyesha
• Tyesha H 2026-08-12 13:02
  I emailed: Inquiries Studio <inquiries@studio-1.us> 1:02?PM (0 minutes ago) to kincaidlawson03 Hello Lawson, Thank you so much for reaching out to the Studio! We’d be happy to have you back for another photoshoot. Reshoots are typically $800, but since you're already one of our valued clients with an existing portfolio, we're offering you a discounted rate of $550. This fee includes both the reshoot and the Selection of your best images from the session. A few key details: The reshoot includes 4 looks of your choice. Since you've already completed the foundational portfolio, feel free to get more creative with your outfits this time! There's no need to meet with a Consultant again—you already have all the materials you need. The $550 fee is non-refundable and is required at the time of booking. You’ll receive your Selection of images within 3–5 business days after the shoot. From there, you can choose which images to add to your portfolio. Let me know how you'd like to proceed and what time works best for a quick call to take your payment and confirm your appointment. Please don’t hesitate to reach out if you have any questions—I’m here to help! Kind Regards, Tyesha
• Steph A 2026-08-12 12:53
  Lawson Kincaid 12:22?PM (28 minutes ago) to me Cool ???? I’ll handle the reviews now. I had a pending email and wanted to ask the question first about if names were okay. Yes please send them an email and CC. To get the ball rolling on that. You’re awesome. Thank you. Lawson Kincaid Sent from my iPhone 16 PRO MAX On Aug 12, 2026, at 11:04?AM, Stephanie Outreach <stephanie@studio-1.us> wrote: M4032038 possible upsell Stephanie Outreach <stephanie@studio-1.us> 12:50?PM (0 minutes ago) to Inquiries M4032038 client wants an additional shoot :)
• Steph A 2026-08-12 11:04
  Next steps Inbox Summarize this email Stephanie Outreach Attachments Aug 11, 2026, 3:42?PM (19 hours ago) Hello, Welcome to the studio! It was a pleasure to have you at our studio! As you begin your modeling journey, there are two primary paths to finding work: Inde Lawson Kincaid 10:54?AM (9 minutes ago) to me Hey Stephanie, Thanks for sending everything to over and our chat yesterday. I got everything downloaded and I am in the process of completing: The website Instagram And then I’ll move on to the emails you sent. I do have two questions: 1. I need to do the review for Studio 1… question would Terri like me to include any names? Like hers and the rest of the team. If so please get me those names. 2. I want to shoot the formal and the personal styles again. Am I able to do this? If so can I book this and what would the cost be for those two looks? Please advise and thanks again. Best, Lawson Kincaid Ps- you can give me a call if ya want to discuss. Sent from my iPhone 16 PRO MAX On Aug 11, 2026, at 3:42?PM, Stephanie Outreach <stephanie@studio-1.us> wrote: ? <Casting ADULTS.png> Stephanie Outreach 11:04?AM (0 minutes ago) to Lawson Hi! You’re very welcome! I’m glad you were able to download everything and get started. It sounds like you’re making great progress with the website and Instagram, and then you can move on to the agency/casting resources. For your questions: Studio 1 Review: Yes, you’re welcome to mention the team members you worked with if you’d like. I would recommend keeping the review focused on your overall experience. If you specifically want to mention Terri or other team members by name, You are more than welcome to mention Terri, Cindy & Stephanie. Studio 1 Parkland BBB:Better Business Bureau Google:Google Review Reshooting Your Formal & Personal Looks: Yes, you can look into reshooting those looks. I can help point you in the right direction for booking and getting the current pricing. Since pricing and availability are handled separately, I don't want to give you an incorrect amount. I can send an email to our inquiries department for you or if you would like to give them a call, you can reach them at 954-369-2072 ext 2. Thanks again, and keep up the great work getting everything set up!

Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 8

• David M 2026-08-18 14:21
  Studio Production 2:20?PM (0 minutes ago) to Stephanie Hey Steph, I sent him an email on Mon, Aug 17, 11:25?AM explaining the time frame. I'm not sure if he received it. I let him know we typically begin working on your website stats and Zcard information 3-4 weeks after his shoot. We input his measurements and Zcard information. I also gave him the link to log in. Let me know if he needs assistance with anything :) -- Best regards, David, Production team
• David M 2026-08-17 11:25
  Hello Lawson, Thank you for reaching out. My apologies for the error. Your site has been resynced and is now available. We typically begin working on your website stats and Zcard information 3-4 weeks after your shoot.  We input your measurements and Zcard information, and we choose the images that appear on your site when someone views it. To view all the images in your gallery please see the "Photos" tab. Press the drop-down arrow to "View all." Then "Download Photos". You can also toggle each image to public or private. Your website is now fully editable. You may begin filling it in and editing at your leisure. Please sign into usa-models.com/login to view your dashboard and download the images. Your username is the email you used to sign up with us. For security purposes, we do not have access to your password. If this is your first time logging in, or if you do not remember your password, please use the Forgot Password option on the login page to create or reset your password. Please note that the files may take up to an hour to populate from the time this messageis sent out. Please let us know if you have any questions or concerns. -- Best regards, David, Production team
• Tyesha H 2026-08-14 10:58
  We agreed to reshoot date of 8/19 2 look reshoot of his choice Doesn't need to meet with consultant Placed on calendar to receive images on 8/20
• Steph A 2026-08-11 15:43
  called/ discussed/ all good client is great!! sent him next steps and insta tips
• Ronnie K 2026-08-10 10:21
  Client texted: I do not have a copy of what I signed and receipts from Saturday 10:13 AM /// I emailed him his contract 08/10/2026 15:23 - [Aug 10, 2026, 3:23 PM] Natalie (Edited): Customer requested receipts, and we confirmed the contract was already sent.
• David M 2026-08-10 10:11
  Studio-1: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. Your username is the email used to sign up with us. Use the "Forgot Password" option if you do not know your password. Please note that the files may take up to an hour to populate from the time this message is sent out.
• Terri M 2026-08-08 12:44
  great job
• Cindy D 2026-08-05 17:05
  Height: 6'0 Modeled before: Yes, small businesses Did a Photoshoot: No What/Who Inspired you: Empress about the way I look & applied Have you taken any steps into the industry: 1st What type of modeling: Open to All, Commercial Profession: FT- Student, financially I can support myself Sparetime: Enjoy real estate, roller skating Client aware that package start at $399 & needs to prepared to make a financial decision the day of the shoot Cindy D - 08/05/2026 17:08 - Changed confirmed from No to Full