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Hardship / cannot pay

Emmanuel Rivera F4040246

bucket not set via Not recorded Waiting on the client · 29d not confirmed as a complaint yet
$2,000
held by Audra T — because they replied last, on 2026-08-22. Anybody can take it over.
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Emmanuel Rivera
Emmanuel Rivera
Orlando
Audra T
2026-08-22
2026-08-22
$2,000
$250
$2,000
29d ago
29d ago
Not recorded
crm-note

What has happened so far

Emmanuel Rivera complained on 2026-08-22 — 29 days ago. They signed for $2,000 and have paid $250, with no instalment plan started. Square has actually taken $1,360 — $1,110 more than the ledger shows. It sits with Audra T — because they replied last, not because they picked it up. Nobody has recorded reading it. We answered last, 29 days ago. The ball is with them.

  1. 2026-08-27 derived from the notes holds it, because they replied last
  2. 2026-08-22 Audra T He sent in payment and we moved into msp. 2k. Thank you!
  3. 2026-08-22 Audra T says his card is expired and wont save on square but the card says 01/30
  4. 2026-08-22 Audra T he bought with us before. years ago. Worked a deal. He just lost his job. He is leaving here to go earn some money today to upgrade to msp 2k on 12months. I sent him a payment link to get th
  5. 2026-08-22 Jennifer D He is on the way he will be there in 15 minuets
  6. 2026-08-22 intake scan logged on the desk
  7. 2026-08-20 Jennifer D Custom Amount $50.00 Emmanuel Rivera / Jennifer D Total $50.00 Receipt 5cwE Authorization 665166 Visa 9915
  8. 2026-08-20 Jennifer D He has modeled when he was a kid he is an opportunist He wants to do modeling and acting He is in sales and does deliveries he is a musician Hip-hop music Drums nature working out art drawin
Hardship
Audra T - 08/22/2026 13:40 he bought with us before. years ago. Worked a deal. He just lost his job. He is leaving here to go earn some money today to upgrade to msp 2k on 12months. I sent him a payment link to get that done. went over contract. thank you! nice guy.

Evidence gathered 2026-09-19

How they pay

No instalments scheduled — finance has not started. $250 taken up front, $1,750 outstanding.

never
0 of 0 · $0
0
$250
$1,750
—
Square has taken $1,360 6 payments, 2022-05-03 to 2026-08-22 · 1 scheduled, not charged
The CRM shows $250 — Square is $1,110 HIGHER. Check before quoting a balance to this client.
Correspondence with the client 0 — emails and anything quoted back, in full

No email or quoted message on this account.

Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 6
  • Audra T 2026-08-22 18:11
    He sent in payment and we moved into msp. 2k. Thank you!
  • Audra T 2026-08-22 13:43
    says his card is expired and wont save on square but the card says 01/30
  • Audra T 2026-08-22 13:40
    he bought with us before. years ago. Worked a deal. He just lost his job. He is leaving here to go earn some money today to upgrade to msp 2k on 12months. I sent him a payment link to get that done. went over contract. thank you! nice guy.
  • Jennifer D 2026-08-22 11:32
    He is on the way he will be there in 15 minuets
  • Jennifer D 2026-08-20 12:29
    Custom Amount $50.00 Emmanuel Rivera / Jennifer D Total $50.00 Receipt 5cwE Authorization 665166 Visa 9915
  • Jennifer D 2026-08-20 12:20
    He has modeled when he was a kid he is an opportunist He wants to do modeling and acting He is in sales and does deliveries he is a musician Hip-hop music Drums nature working out art drawing Graffiti He loves being in nature Jennifer D - 08/20/2026 12:21 - Changed confirmed from No to Full

What happens next

  1. Call the client Customer service
  2. Walk them through the agreement Customer service must be done to close
  3. Confirm in writing Customer service must be done to close

Who has had it

  • intake scan logged 2026-08-22

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