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Wants out of the contract · Asked for a reduction

Maria Marrufo C2906978

Out of the contract Finance via Phone Direction not recorded not confirmed as a complaint yet
$4,000
held by Caet W — because they replied last, on 2026-08-17. Anybody can take it over.
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Maria Marrufo
Maria Marrufo
Chicago
Samuel G
2025-12-23
2026-08-25
$4,000
$1,296
$4,000
26d ago
26d ago
Phone
crm-note

What has happened so far

Maria Marrufo complained on 2026-08-25 by phone — 26 days ago. They signed for $4,000 and have paid $2,500, 2 of 2 instalments. It sits with Caet W — because they replied last, not because they picked it up. Nobody has recorded reading it. Nothing on file says who spoke last.

  1. 2026-08-27 derived from the notes holds it, because they replied last
  2. 2026-08-25 intake scan logged on the desk
  3. 2026-08-17 Caet W SENT OFFER FOR DISCOUNT TO REESTABLISH PMTS- HAS 30 DAYS TO CONTACT BEFORE ACCOUNT IS PLACED INTO COLLECTIONS Current Balance: $2,704.17 Discount Offer: $1,000 New Balance: $1,704.17 Additio
  4. 2026-08-06 Emily L sent to collections
  5. 2026-06-01 Emily L sent 30 day notice by text
  6. 2026-04-02 Emily L NO ANSWER
  7. 2026-04-01 Emily L lm on vm
  8. 2026-03-16 David M Test. Please see the previous email in this thread. Your links and ZCard attachments will belocated there. We advise that you view your materials on a laptop or computer.
  9. 2026-03-13 Charles C Called client back after we missed her call, left vm.
  10. 2026-03-13 Alejandro P The client called in and requested to know when the last contact so I told her, and she HU. I tried calling her back and left a VM. I also asl Prodution to send the website email again.

6 earlier entries — the whole thread is under Evidence below.

Cancel contract, Wants cut
Nick D - 08/25/2026 12:54 Nick 8/25 Spoke with customer she requested another email saying the settlement offer in writing to make sure this is legit. I will call back to confirm

Evidence gathered 2026-09-19

How they pay
2026-09-03 $1,204
2 of 2 · $1,450
0
$1,050
$0
—
Square has taken $2,450 3 payments, 2025-12-23 to 2026-09-03 · 3 failed
Agrees with the CRM.
Each mark is one instalment, oldest first — filled paid, red missed, hollow still to come.
Correspondence with the client 1 — emails and anything quoted back, in full
  • Neil G 2026-01-06 14:25
    Emailed Client : * MAPS Studio: Your website and zCards have been sent out via email from production@mapsstudio.nyc. Please search “ c2906978” in your email and spam search bar.
Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 13
  • Caet W 2026-08-17 11:01
    SENT OFFER FOR DISCOUNT TO REESTABLISH PMTS- HAS 30 DAYS TO CONTACT BEFORE ACCOUNT IS PLACED INTO COLLECTIONS Current Balance: $2,704.17 Discount Offer: $1,000 New Balance: $1,704.17 Additional discount offer: If a FULL PAYMENT is to be made, the studio will provide an additional $500 discount toward your payoff balance.
  • Emily L 2026-08-06 15:46
    sent to collections
  • Emily L 2026-06-01 11:08
    sent 30 day notice by text
  • Emily L 2026-04-02 11:38
    NO ANSWER
  • Emily L 2026-04-01 13:09
    lm on vm
  • David M 2026-03-16 12:13
    Test. Please see the previous email in this thread. Your links and ZCard attachments will belocated there. We advise that you view your materials on a laptop or computer.
  • Charles C 2026-03-13 15:31
    Called client back after we missed her call, left vm.
  • Alejandro P 2026-03-13 14:55
    The client called in and requested to know when the last contact so I told her, and she HU. I tried calling her back and left a VM. I also asl Prodution to send the website email again.
  • Grecia Martinez 2025-12-31 16:46
    client called in asking to cancel. i explained that we are not able to cancel after the contract is signed. she said she got her images and she doesnt like them. i asked her to provide details on what she doesnt like about the pictures. she said she didnt like the way she smiled and that she looks nervous. i went over them i explained th eimages are taken to meet industry standards and that they are good for her to use. i also explained what he rpackage includes and explain that we help her every step of the way we just dotn offer her work since we are not an agency as she aske dme if we help her. she felt better after that and hung up
  • David M 2025-12-24 12:30
    MAPS Studio: Your images and model guide have been sent out via Email. Expect it in your inbox or spam folder within 20 min. Please search "WeTransfer" in your email.
  • Natalia Granado 2025-12-24 10:53
    Recurring set
  • David P 2025-12-12 12:47
    MOTE: I took payment in Square for Florida, as I do not have a Chicago Square login. David P - 12/19/2025 12:37 - Changed confirmed from No to Half
  • David P 2025-12-12 12:43
    8 years ago did glamour shots - loves taking pics of herself and does all the time. Always wanted to be a model but never knew how to proceed. Works full time is a caregiver. Is really excited for this shoot. Client is aware pkgs start at $399 and to be prepared to make a financial decision the day of the shoot.

What happens next

  1. Call the client Customer service
  2. Offer retention Customer service
  3. Confirm in writing to the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-08-25

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