← Back to the board
Wants out of the contract · Buyer's remorse — changed their mind

LaSharon Brown - Mother C3989849

Money back Customer service via Email Direction not recorded not confirmed as a complaint yet
$1,500
held by Alejandro P — because they replied last, on 2026-08-12. Anybody can take it over.
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Raeshawn Willis
LaSharon Brown - Mother
Chicago
Samuel G
2026-06-19
2026-08-25
$1,500
$200
$1,500
26d ago
26d ago
Email
crm-note

What has happened so far

LaSharon Brown - Mother complained on 2026-08-25 by email — 26 days ago. They signed for $1,500 and have paid $200, with no instalment plan started. It sits with Alejandro P — because they replied last, not because they picked it up. Nobody has recorded reading it. Nothing on file says who spoke last.

  1. 2026-08-27 derived from the notes holds it, because they replied last
  2. 2026-08-25 intake scan logged on the desk
  3. 2026-08-12 Alejandro P CONTRACT ISSUE: Client Name: LaSharon Brown - Mother Model Name: Raeshawn Willis REF# C3989849 Total Package Amount: $1500 Amount to date: $200 Date of Shoot: 05/09/2026 Date of Complaint: 0 (in writing)
  4. 2026-07-30 Charles C Client called requesting to cancel the contract, texted her the email for inquiries.
  5. 2026-07-02 Charles C Called client in regards to the email, updated card on file and rescheduled payment of $130.00 for 7/31, done.
  6. 2026-07-02 Charles C Client emailed: Hi and yes the end of the month if possible july 31st I also need to change the card in like as well. So that nothing is charged to the card tomorrow as originally planned. T (in writing)
  7. 2026-07-01 Caet W client emailed: This is Lasharon and I have a payment set up for July 3rd for $130 the card on file is not the right one to be charged. I need to change it and change the date fe July 3rd to (in writing)
  8. 2026-06-30 Mariana N no answer couldnt lvm
  9. 2026-06-23 Michael M cant lvm, sns emai;
  10. 2026-06-22 Natalia Granado Recurring set

7 earlier entries — the whole thread is under Evidence below.

Cancel contract, Buyer's remorse, Complaint form, Refund, No photos, Hardship, Unhappy
…y providing the materials and services included in your package, such as the professional portfolio images, Digital Z-Card, website, and other industry resources designed to support your son's modeling goals. We understand that you may now feel differently about the decision to move forward. However, the fact that you no longer wish to continue does not change the services and materials that have already been provided or the costs incurred in fulfilling the order. I also understand that you have clarified that this is not related to financial hardship, but rather that you simply wish to end the agreement. We respect your position and would like to see if we can find an amicable resolution. As a courtesy, I can review your account and determine whether there are any redu…

Evidence gathered 2026-09-19

How they pay

No instalments scheduled — finance has not started. $200 taken up front, $1,300 outstanding.

never
0 of 0 · $0
0
$200
$1,300
—
Square has taken $200 2 payments, 2026-04-28 to 2026-06-19 · 2 failed · 1 scheduled, not charged
Agrees with the CRM.
Correspondence with the client 3 — emails and anything quoted back, in full
  • Alejandro P 2026-08-12 16:18
    CONTRACT ISSUE: Client Name: LaSharon Brown - Mother Model Name: Raeshawn Willis REF# C3989849 Total Package Amount: $1500 Amount to date: $200 Date of Shoot: 05/09/2026 Date of Complaint: 08/05/2026 Sales Sheet: NA /////////// The client emailed: ======================================== Customer: Lasharon Brown <lasharonbrown@gmail.com> Subject: Cancelation of payment and services To Email: lasharonbrown@gmail.com Notes from reviewer: Attn Alejandro ======================================== ORIGINAL EMAIL ======================================== Hi my name is Lasharon Brown and im reaching out because I want to cancel my payment that is scheduled for tomorrow I no longer have that card of file ending in 2960. I also wnat to cancel my son modeling services because he hasn't received any photo shoot etc... Thank you ////////////////I emalied: Maps Studios Inbox ALEJANDRO Inquiries Studio <inquiries@mapsstudio.nyc> 4:17?PM (0 minutes ago) to lasharonbrown Hello LaSharon, Thank you for your email. Please note that you entered into a legally binding finance agreement with the Studio, which includes clear terms and conditions regarding cancellation. According to our records, you were given access to your images and Model Guide on 06/22/2026. I also want to clarify that while we provide professional materials, guidance, and industry resources to support your development, we do not directly provide or guarantee job opportunities, bookings, or placements. The modeling industry is highly competitive, and results can vary based on individual effort, consistency, market conditions, and other external factors. The services we provide are clearly outlined in your signed agreement and were also discussed with you before your purchase. Additionally, the outreach email sent before your shoot explains the scope of our services and what we provide as a company. If you are experiencing financial hardship or are looking to reduce your monthly payment, please let us know. We can review your account and provide you with available payment reduction or restructuring options. Please let me know how you would like to proceed or if you have any questions or concerns. Kind regards, Alejandro
  • Charles C 2026-07-02 09:36
    Client emailed: Hi and yes the end of the month if possible july 31st I also need to change the card in like as well. So that nothing is charged to the card tomorrow as originally planned. Thank you. I can be reached by email or phone 773-330-9365
  • Caet W 2026-07-01 13:43
    client emailed: This is Lasharon and I have a payment set up for July 3rd for $130 the card on file is not the right one to be charged. I need to change it and change the date fe July 3rd to a later date. Can someone email me back right away or give me a call 773-330-9365. Thank you responded: Please let us know what date you need to move your payment to so we can properly assist you.
Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 12
  • Charles C 2026-07-30 14:22
    Client called requesting to cancel the contract, texted her the email for inquiries.
  • Charles C 2026-07-02 09:37
    Called client in regards to the email, updated card on file and rescheduled payment of $130.00 for 7/31, done.
  • Mariana N 2026-06-30 12:40
    no answer couldnt lvm
  • Michael M 2026-06-23 11:24
    cant lvm, sns emai;
  • Natalia Granado 2026-06-22 15:39
    Recurring set
  • Samuel G 2026-06-19 13:28
    client will be texting me when they are ready to upgrade to model star. will have an additional $850
  • Ronnie K 2026-06-19 11:18
    Client called, they are on the way. Major Chi Town traffic. /// Letting studio know
  • Bobbie M 2026-06-17 12:12
    Confirmed they will be there on time for consultation Bobbie M - 06/17/2026 12:12 - Changed confirmed from No to Full
  • Bobbie M 2026-05-12 10:54
    Scheduled viewing for 05/23 at 11:00 AM
  • Chicago Retoucher 2026-05-09 17:07
    Parents didn't want to wait another hour to view, said they would prefer to reschedule. -Tequila
  • Bobbie M 2026-05-06 11:21
    Confirmed fully/is excited/arrive 15 mins early/ wardrobe/ drink & snack/ understands $399 Bobbie M - 05/06/2026 11:21 - Changed confirmed from No to Full
  • Bobbie M 2026-04-28 12:20
    No professional modeling experience. He is not scared of trying new things. He is not scared of the camera. His mom and dad thought about getting into modeling and commercials. Mom works Mon-Fri for the city of Chicago. He has a big personality. He is fun and energetic. He loves reading. He loves video games. Client is aware we ARE NOT an agency, that prices start at $399 and needs to make a decision on the day of the shoot. We reviewed outfits and photo shoot preparations.

What happens next

  1. Read the evidence and decide the position Customer service
  2. Decide the outcome Management must be done to close
  3. Confirm with the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-08-25

Pick your name at the top of the page to work this case.