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Wants out of the contract · Formal complaint logged

Darien Silva F4036579

Money back via Email Waiting on US · 26d not confirmed as a complaint yet
$4,000
held by Natalia Granado — because they replied last, on 2026-08-17. Anybody can take it over.
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Darien Silva
Darien Silva
Orlando
Alex V
2026-08-16
2026-08-25
$4,000
$0
$4,000
26d ago
26d ago
Email
crm-note

What has happened so far

Darien Silva complained on 2026-08-25 by email — 26 days ago. They signed for $4,000 and have paid $0, 1 of 1 instalments. Square has actually taken $550 — $550 more than the ledger shows. It sits with Natalia Granado — because they replied last, not because they picked it up. Nobody has recorded reading it. The ball is with us — they wrote last, 26 days ago, and nobody has replied.

  1. 2026-08-27 derived from the notes holds it, because they replied last
  2. 2026-08-25 intake scan logged on the desk
  3. 2026-08-17 Natalia Granado Recurring set
  4. 2026-08-17 David M Studio-1: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. Your username is the email us
  5. 2026-08-17 Mariana N client requested to cancel, moved to all ok 08/17/2026 13:49 - [Aug 17, 2026, 1:49 PM] Natalie: Customer requested to cancel a contract; we informed them it is non-cancellable and upheld the
  6. 2026-08-17 Caet W client emailed: Dear USA Models Management, I am writing to formally cancel the contract, photography package, and financing agreement that I signed online 1 hour ago (on August 16, 2026). I (in writing)
  7. 2026-08-16 Alex V Card wont save on Square.
  8. 2026-08-14 Victoria M Sweet guy, good looking! He is completely new to modeling but has been told for a while to get into it. He always gets hit on at work. He is an Amazon delivery driver and a carpenter, and he
Cancel contract, Complaint form, Refund, Unhappy
… a **full cancellation** of the account. The client emailed Finance; ------ Forwarded message --------- From: Darien Silva <dtrainsilva1999@gmail.com> Date: Sun, Aug 16, 2026 at 5:23?PM Subject: IMMEDIATE CONTRACT CANCELLATION To: <finance@studio-1.us> Darien Silva, Dear USA Models Management, I am writing to formally cancel the contract, photography package, and financing agreement that I signed online 1 hour ago (on August 16, 2026). I do not wish to proceed with this purchase. I am exercising my right to cancel this agreement effective immediately. Please immediately void the contract, halt the processing of the third-party financing loan application, and return my $500 deposit. Sincerely, Darien Silva 772-529-4705 /////// I emalied: Studio 1 Inquiries Studio <inquir…

Evidence gathered 2026-09-19

How they pay
2026-08-25 $-550
1 of 1 · $-550
0
$550
$0
—
Square has taken $550 2 payments, 2026-08-13 to 2026-08-16
The CRM shows $0 — Square is $550 HIGHER. Check before quoting a balance to this client.
Each mark is one instalment, oldest first — filled paid, red missed, hollow still to come.
Correspondence with the client 1 — emails and anything quoted back, in full
  • Caet W 2026-08-17 08:12
    client emailed: Dear USA Models Management, I am writing to formally cancel the contract, photography package, and financing agreement that I signed online 1 hour ago (on August 16, 2026). I do not wish to proceed with this purchase. I am exercising my right to cancel this agreement effective immediately. Please immediately void the contract, halt the processing of the third-party financing loan application, and return my $500 deposit. fwd'd to inq
Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 5
  • Natalia Granado 2026-08-17 16:33
    Recurring set
  • David M 2026-08-17 13:58
    Studio-1: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. Your username is the email used to sign up with us. Use the "Forgot Password" option if you do not know your password. Please note that the files may take up to an hour to populate from the time this message is sent out.
  • Mariana N 2026-08-17 13:40
    client requested to cancel, moved to all ok 08/17/2026 13:49 - [Aug 17, 2026, 1:49 PM] Natalie: Customer requested to cancel a contract; we informed them it is non-cancellable and upheld the agreement.
  • Alex V 2026-08-16 17:55
    Card wont save on Square.
  • Victoria M 2026-08-14 10:46
    Sweet guy, good looking! He is completely new to modeling but has been told for a while to get into it. He always gets hit on at work. He is an Amazon delivery driver and a carpenter, and he works full-time. He is super excited to get started with this and see where it takes him. They understand we are not an agency and that professional photos are essential for paid opportunities. Support is contingent on passing assessment, with packages starting at $399 and presented on shoot day only. All shoot details and pointers have been shared to ensure a successful start.

What happens next

  1. Read the evidence and decide the position Customer service
  2. Decide the outcome Management must be done to close
  3. Confirm with the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-08-25

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