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Wants a refund

Joycestine Butler C3872311

Money back Customer service via Phone Waiting on US · 26d not confirmed as a complaint yet
$432
held by Charles C — because they replied last, on 2026-08-17. Anybody can take it over.
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Joycestine Butler
Joycestine Butler
Chicago
Naomi W
2026-05-09
2026-08-25
$432
$432
$432
26d ago
26d ago
Phone
crm-note

What has happened so far

Joycestine Butler complained on 2026-08-25 by phone — 26 days ago. They signed for $432 and have paid $432, 2 of 2 instalments. Square has actually taken $523 — $91 more than the ledger shows. It sits with Charles C — because they replied last, not because they picked it up. Nobody has recorded reading it. The ball is with us — they wrote last, 26 days ago, and nobody has replied.

  1. 2026-08-27 derived from the notes holds it, because they replied last
  2. 2026-08-25 intake scan logged on the desk
  3. 2026-08-17 Charles C Called client and confirmed that she is PIF and that she was refunded for the 8/15 payment of $91.00 + emailed receipt.
  4. 2026-08-17 Charles C Client left vm stating that she is already PIF, I checked and confirmed that she was PIF in July so I refunded the $91.00 that came out on 8/15 and ended the recurring.
  5. 2026-05-13 Neil G Client emailed May 12, 2026, 8:42?PM (14 hours ago) to Studio I'm send the photos and corresponding numbers requested. B-22.jpg B-26.jpg B-33.jpg B-31.jpg B-38.jpg B-39.jpg B-40.jpg B-41.jpg (in writing)
  6. 2026-05-13 Neil G WeTransfer : MAPS Studio:Your chosen images have been sent out via Email. Expect it in your inbox or spam folder within 20 min. Please search "WeTransfer" in your email. NG
  7. 2026-05-12 Michael M NS SENT
  8. 2026-05-11 Natalia Granado Recurring set
  9. 2026-05-11 Neil G Emailed Client Good morning Joycestine Attached you'll find your watermarked contact sheet. Select 12 images and reply with its corresponding photo number. We will send your high resolution
  10. 2026-05-09 Naomi W she said you can pick out any 12 photos for her

2 earlier entries — the whole thread is under Evidence below.

Refund
Charles C - 08/25/2026 14:27 Client called to ask about her refund, I told her that we refunded it on 8/17 it should take between 3-5 business days if not more to return to her account.

Evidence gathered 2026-09-19

How they pay
2026-07-15 $91
2 of 2 · $182
0
$250
$0
—
Square has taken $523 5 payments, 2026-04-27 to 2026-07-15
The CRM shows $432 — Square is $91 HIGHER. Check before quoting a balance to this client.
Each mark is one instalment, oldest first — filled paid, red missed, hollow still to come.
Correspondence with the client 1 — emails and anything quoted back, in full
  • Neil G 2026-05-13 11:09
    Client emailed May 12, 2026, 8:42?PM (14 hours ago) to Studio I'm send the photos and corresponding numbers requested. B-22.jpg B-26.jpg B-33.jpg B-31.jpg B-38.jpg B-39.jpg B-40.jpg B-41.jpg B-43.jpg B-45.jpg B-46.jpg B-48.jpg Response email Hi Joycestine Thank you for getting back to me. I have sent your chosen images via email. Please search for wetransfer and check your spam folder. They should be with you within 20 mins. Warm regards Neil The production team NG
Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 9
  • Charles C 2026-08-17 10:03
    Called client and confirmed that she is PIF and that she was refunded for the 8/15 payment of $91.00 + emailed receipt.
  • Charles C 2026-08-17 09:59
    Client left vm stating that she is already PIF, I checked and confirmed that she was PIF in July so I refunded the $91.00 that came out on 8/15 and ended the recurring.
  • Neil G 2026-05-13 11:05
    WeTransfer : MAPS Studio:Your chosen images have been sent out via Email. Expect it in your inbox or spam folder within 20 min. Please search "WeTransfer" in your email. NG
  • Michael M 2026-05-12 10:56
    NS SENT
  • Natalia Granado 2026-05-11 16:59
    Recurring set
  • Neil G 2026-05-11 10:44
    Emailed Client Good morning Joycestine Attached you'll find your watermarked contact sheet. Select 12 images and reply with its corresponding photo number. We will send your high resolution files within 48 hours. Please note that all selections are final. MAPS Studio: Your contact sheet has been sent out via email. Please search “ C3872311 ” in your email/spam search bar. NG
  • Naomi W 2026-05-09 18:29
    she said you can pick out any 12 photos for her
  • Perry K 2026-05-06 11:28
    WED 5/6/26 11:22am Good to go...outfits/address/directions/2 entrances/ID/card/drinks/snack/excited fully confirmed Perry K - 05/06/2026 11:28 - Changed confirmed from No to Full
  • Perry K 2026-04-27 17:24
    No prev prof model exp, has always been afraid of taking pix, feels better about it now...works home care for the elderly...available weekends...mother of 24 year old who is in Nursing school...looking to do something for th next chapter of life, likes to play tennis, loves music, (esp jazz) dancing, going out to dinner, is a writer (daughter is a published author)...happy go lucky person, comes from a big family,

What happens next

  1. Read the evidence and decide the position Customer service
  2. Decide the outcome Management must be done to close
  3. Confirm with the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-08-25

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