Evidence gathered 2026-09-19

How they pay

Correspondence with the client 4 — emails and anything quoted back, in full

• Kendrick P 2026-08-18 15:48
  Client emailed Scarlett Abreu Aug 17, 2026, 3:55?PM (23 hours ago) to me Hello Kendrick, Thank you for your response and for the offer to adjust the account. At this time, I am not accepting the proposed $3,000 package price or the 18-month refinancing arrangement. My previous email was intended to formally request that my situation and my request to terminate the agreement be reviewed. I understand the provisions contained in the agreement, and I am not attempting to unilaterally modify its terms through this email. I am requesting that the company review my request and provide me with a written response regarding whether there is any available process or resolution for terminating the agreement and addressing the remaining balance. Nothing in this email should be understood as my acceptance of the proposed adjustment, refinancing arrangement, or as a waiver of any rights or positions I may have regarding this matter. Please provide your written response to my original request. Thank you for your time and consideration. Kind regards, Scarlett --------------------------- I emailed Inquiries Studio 3:47?PM (0 minutes ago) to Scarlett Hello Scarlett, Thank you for your response and for clarifying your position. I understand that you are not accepting the $3,000 package adjustment or the 18-month refinancing option that was previously offered. We have reviewed your request to terminate the agreement. At this stage, the products and services included in your package have already been completed and delivered in accordance with the agreement. Because the financing agreement relates to completed products and services that have been provided, we are unable to accommodate a termination of the agreement or cancellation of the remaining balance at this time. The adjustment and refinancing option previously provided was offered as a courtesy resolution to help make the remaining balance more manageable, but I understand that you have declined that option. At this stage, there are no additional account adjustments or cancellation options I can offer. All products included in your package have been completed, delivered, and accessed/downloaded through your client portal. If no payment arrangement is made and the account remains unpaid, it may eventually default and be referred to a third-party collections agency in accordance with the applicable account terms. I will not make any changes to your account without your confirmation. If you would like to move forward with the option previously offered, please reply confirming your acceptance, and I will be happy to apply the adjustment and refinancing to your account. Kind Regards, Kendrick
• Kendrick P 2026-08-17 15:36
  Client emailed Scarlett Abreu Aug 12, 2026, 2:14?PM (5 days ago) to me Dear USA Model / Studio 1 Team, Thank you for your response and for clarifying the terms of the agreement. I understand that the agreement is not a subscription and that the package and services were provided. I also understand that the agreement contains provisions regarding the payment obligation and the remaining balance. At this time, I would appreciate it if you could review my account and let me know whether there are any available options to resolve the remaining obligation, including any possibility of early termination, settlement, reduction of the remaining balance, or another arrangement that would allow me to close the account. As you mentioned in your email, I would be grateful if you could review my specific circumstances and let me know what options may be available. Please provide any available options and their terms in writing so that I can review them. Thank you for your time and consideration. I look forward to hearing from you. Sincerely, Scarlett Abreu ---------------------------- I emailed Inquiries Studio 3:35?PM (0 minutes ago) to Scarlett Hello Scarlett, Thank you for your email. I would like to offer you an account adjustment to help make the remaining balance more manageable. I can apply a $1,000 reduction to your account, bringing the total package price down to $3,000. With the $450 you have already paid, your new remaining balance would be $2,550. I can also refinance this balance over 18 months, reducing your monthly payments to approximately $141.66 per month. If you would like to move forward with this offer, please reply confirming, and I will be more than happy to apply the adjustment and refinance to your account. Kind Regards, Kendrick 08/18/2026 09:25 - [Aug 18, 2026, 9:25 AM] Natalie: Removed from AI: No reason provided 08/18/2026 09:25 - [Aug 18, 2026, 9:25 AM] Natalie: Removed from AI: Already addressed 08/18/2026 09:25 - [Aug 18, 2026, 9:25 AM] Natalie: Removed from AI: No reason provided
• Kendrick P 2026-08-12 14:00
  Client emailed Scarlett Abreu Aug 11, 2026, 6:51?PM (19 hours ago) to me Dear Studio 1 / The Photo Studio Group Texas LLC, I am writing to formally request the cancellation and rescission of my photography portfolio agreement dated July 26, 2026, Sale #189267, in the amount of $4,000, for my son Axel. After further consideration, I no longer wish to proceed with the remaining services or monthly payment agreement. I understand that Section 4 of the agreement states that cancellation requires the Company's written consent. Therefore, I am formally requesting that the Company provide its written consent to cancel the agreement and terminate all remaining payment obligations. I am also requesting that no further monthly payments be processed while this cancellation request is being reviewed. I understand that amounts already paid may be subject to the terms of the agreement, and I am not requesting anything beyond what may be applicable under the agreement or applicable law. My primary request is to terminate the remaining obligation and monthly payment arrangement. Please confirm in writing whether the Company agrees to cancel the agreement and confirm that no further payments will be due. Sincerely, Scarlett Abreu Contract/Sale #189267 Date of agreement: July 26, 2026 --------------------------- I emailed Inquiries Studio 1:59?PM (0 minutes ago) to Scarlett Hello Scarlett, Thank you for your email. We understand that you are requesting cancellation of the agreement and termination of the remaining payment obligation. We have reviewed your request and the terms of the agreement. We would like to clarify that our company does not operate as a subscription-based service. Instead, clients purchase a completed package of products and services, which may be financed over time. The agreement you signed confirms your purchase and financing terms. At this stage, all products and services included in your package have been delivered in accordance with the agreement and within the applicable delivery timeframe. The financing agreement is associated with the package you purchased and the products and services that have been provided. Because the contracted products and services have been fulfilled, we are unable to accommodate a cancellation of the agreement or remaining payment obligation. However, I understand that circumstances can change, and I would like to see if there is a way to make the account more manageable for you. If you would like me to review your account and determine whether there are any available options, please reply confirming, and I will be more than happy to assist you. If you have any additional questions or concerns, please feel free to reach out. Kind Regards, Kendrick
• Kendrick P 2026-07-31 10:39
  Client emailed Scarlett Abreu <skrltabreu@gmail.com> Jul 28, 2026, 4:32?PM (3 days ago) to me Hi, I would like to know the costs of your packages and what they include. ---------------------- I emailed Inquiries Studio 10:38?AM (0 minutes ago) to Scarlett Hello Scarlett, Thank you for reaching out. You can view our current package options and pricing on our website: Studio1 Website Based on our records, it appears that you moved forward with the Model Start Package. If you have any additional questions about your package or any of the services included, please feel free to reach out. I would be happy to assist you. Kind Regards, Kendrick 08/03/2026 09:08 - [Aug 3, 2026, 9:08 AM] Natalie: Customer reported work list not appearing; issue escalated to Inquiries Studio 1 team for review.

Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 8

• Kendrick P 2026-08-07 12:12
  I emailed Inquiries Studio 12:11?PM (0 minutes ago) to skrltabreu Hello Scarlet, Thank you for your email. I would be happy to provide clarification regarding what is included in your package. The package you selected includes a complete set of modeling development materials and resources designed to help you pursue opportunities within the industry. Your package includes: Professional modeling photos created during your studio session Digital portfolio materials featuring your selected images Digital Z Card/Comp Card to use when submitting to agencies and casting opportunities Personal modeling website to showcase your portfolio and professional materials Talent Guide/Model Guide with industry resources, including recommended casting websites and agencies Educational resources and mentorship guidance to help you understand the next steps in pursuing modeling opportunities Outreach Team support to provide additional guidance, answer questions, and assist you with understanding how to utilize your materials and resources All of your delivered products are accessible through your client portal: https://usa-models.com/login Within the portal, you will also find your Talent Guide, which includes a curated list of recommended casting websites and agencies. These resources are provided to help you identify legitimate platforms and opportunities to pursue within the industry. The platforms listed are resources that we trust and recommend; however, some casting websites operate independently and may offer additional features or services through paid memberships or subscriptions. Any fees associated with those third-party platforms are separate from your package and are determined by the individual companies. If you would like to explore free alternatives, our Outreach Team can assist by researching additional options and providing recommendations based on your goals and location. Please keep in mind that free casting platforms are generally more open-access, which can result in a higher volume of submissions and may require additional effort to identify legitimate opportunities. If you need assistance locating your Talent Guide or navigating your portal, please let us know, and we would be happy to help. Kind Regards, Kendrick
• David M 2026-08-04 14:25
  Studio Production Attachments 2:25?PM (0 minutes ago) to skrltabreu H4025485 Hello Scarlet, Our apologies for the error. Please see a copy of the talent guide attached to this email. Please let us know if you have any questions or concerns. -- Best regards, David, Production team 08/05/2026 12:38 - [Aug 5, 2026, 12:38 PM] Natalie: Customer inquired about package costs; inquiry escalated to the relevant team for response.
• Kendrick P 2026-08-04 14:09
  Hi Scarlett, Thanks for sharing your thoughts. The $4,000 package does include your professional photoshoot and a profile on the USA Models platform, a comp card, your images, model guide and job resources with lists of casting sites and agencies you can apply to. While we provide the tools and materials to help you get started, the ongoing job search and applications are something models typically manage themselves, often using multiple platforms to maximize opportunities. I understand it can feel like a lot of work on your own. If you have any additional questions about how to best use your portfolio or profile, or if you'd like more guidance please reach back out to Stephanie at 954-866-3031. Our goal is to support you as much as we can within the scope of the package you chose. Sincerely, Natalie Studio Customer Service 08/04/2026 14:09 - [Aug 4, 2026, 2:09 PM] Natalie (Edited): Customer asked about the $4,000 package details; we clarified its included services and resources.
• Steph A 2026-07-28 12:44
  vm not set up/ sent email with next steps and my contact info 07/29/2026 11:16 - [Jul 29, 2026, 11:16 AM] Natalie: Scarlett asked about job availability, and we directed her to the portal for listings and application details. 07/30/2026 11:38 - [Jul 30, 2026, 11:38 AM] Natalie: Customer asked why jobs weren't visible; advised to check login and clear browser cache. 07/30/2026 13:04 - [Jul 30, 2026, 1:04 PM] Natalie: Customer asked for clarification on the $4,000 package, and we explained its contents.
• Natalia Granado 2026-07-27 16:47
  Recurring set
• Steph A 2026-07-27 15:17
  vm not set up
• David M 2026-07-27 09:29
  Studio-1: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. Your username is the email used to sign up with us. Please note that the files may take up to an hour to populate from the time this message is sent out.
• Francisco M 2026-07-23 11:53
  Axel is taking Ju Jitsu and is loving it he also like to be in front of the camera. Dad Melvin is a truck driver full time. Mom is a stay at home says he has a fun personality but may be a bit shy in the beginning but will open up more as he gets comfortable. nice family they are from Dominican Republic. knows were not an agency knows prices start at 399 Francisco M - 07/23/2026 11:53 - Changed confirmed from No to Full