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Formal complaint logged · No photos / product wrong or not delivered

Krissie Nelson H4032787

Their product Customer service via Email Waiting on the client · 26d not confirmed as a complaint yet
$3,000
held by Alejandro P — because they replied last, on 2026-08-10. Anybody can take it over.
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Krissie Nelson
Krissie Nelson
Houston
Dawn B
2026-08-09
2026-08-25
$3,000
$350
$3,000
26d ago
26d ago
Email
crm-note

What has happened so far

Krissie Nelson complained on 2026-08-25 by email — 26 days ago. They signed for $3,000 and have paid $350, with no instalment plan started. It sits with Alejandro P — because they replied last, not because they picked it up. Nobody has recorded reading it. We answered last, 26 days ago. The ball is with them.

  1. 2026-08-27 derived from the notes holds it, because they replied last
  2. 2026-08-25 intake scan logged on the desk
  3. 2026-08-10 Alejandro P The client called in and said her images were blurry. I reviewed the images, and she was correct. I double-checked with production, but they confirmed that they aee to blurry to be fixed, so
  4. 2026-08-10 Steph A left vm
  5. 2026-08-10 Natalia Granado Recurring set
  6. 2026-08-10 David M Studio-1: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. Your username is the email us
  7. 2026-08-06 Stephen R not allergic, always wanted to try modeling, currently dir of operations at a mortgage co, 3 kids in sports, boating skiing lake beach pool, horseback riding, did cheer in college and HS, wo
Complaint form, No photos, Unhappy
Alejandro P - 08/25/2026 10:13 CONTRACT ISSUE: Client Name: Krissie Nelson Model Name: Krissie Nelson REF# H4032787 Total Package Amount: $3000 Amount to date: $350 Date of Shoot: 08/09/2026 Date of Complaint: 08/10/2026 Sales Sheet: Y ////////////////The client had to come 2 times for a reshoot since her images came out blurry 2 times in a row. This was approved by Maddy, along with a reduction of 500 for the inconvenience. I emailed her to let her know of the updates made to her account. ///// I emailed: Studio 1 ALEJANDRO Inquiries Studio <inquiries@studio-1.us> 9:34?AM (13 minutes ago) to krissie.nelson@yahoo.com Hello Krissie, It was a pl…

Evidence gathered 2026-09-19

How they pay

No instalments scheduled — finance has not started. $350 taken up front, $2,150 outstanding.

never
0 of 0 · $0
0
$350
$2,150
—
Square has taken $350 2 payments, 2026-08-06 to 2026-08-10
Agrees with the CRM.
Correspondence with the client 0 — emails and anything quoted back, in full

No email or quoted message on this account.

Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 5
  • Alejandro P 2026-08-10 16:18
    The client called in and said her images were blurry. I reviewed the images, and she was correct. I double-checked with production, but they confirmed that they aee to blurry to be fixed, so I offered a reshoot, and it was booked for 08/13/2026 at 12 PM:
  • Steph A 2026-08-10 16:14
    left vm
  • Natalia Granado 2026-08-10 13:01
    Recurring set
  • David M 2026-08-10 10:42
    Studio-1: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. Your username is the email used to sign up with us. Use the "Forgot Password" option if you do not know your password. Please note that the files may take up to an hour to populate from the time this message is sent out.
  • Stephen R 2026-08-06 16:56
    not allergic, always wanted to try modeling, currently dir of operations at a mortgage co, 3 kids in sports, boating skiing lake beach pool, horseback riding, did cheer in college and HS, would consider acting, seriousness level 8-9 , excited Stephen R - 08/06/2026 19:10 - Changed confirmed from No to Attempted Stephen R - 08/07/2026 18:02 - Changed confirmed from Attempted to Full

What happens next

  1. Check portal access Customer service
  2. Check production status Production
  3. Deliver it Production must be done to close
  4. Confirm with the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-08-25

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