Studio 1 — Collections Health (Billed vs Collected)

The headline

Billing grew from $1,356,591.47 to $1,895,184.33/mo (40%), but collections went from $758,567.16 to $754,669.12 — a change of $-3,898.04. The collection rate fell 55.9% → 39.8%, and monthly uncollected grew $598,024.31 → $1,140,515.21. Debt collectors recover ~$101,277/mo of missed payments — real money, but far smaller than the growth in what goes uncollected.

The Book — Live Contracts & Outstanding

Every payment-plan contract on the recurring book, how many are behind (customers with at least one missed invoice), and what is still outstanding across these 18 months. Outstanding = billed − collected.

City	Contracts	Behind	% Behind	Billed	Collected	Outstanding
Texas	13,264	8,709	65.7%	$8,640,813.38	$4,010,887.69	$4,629,925.69
New York	23,631	13,932	59.0%	$7,545,406.60	$3,721,520.16	$3,823,886.44
Florida	11,557	6,999	60.6%	$4,105,366.50	$2,246,500.10	$1,858,866.40
Boston	4,491	2,820	62.8%	$3,137,563.11	$1,734,285.96	$1,403,277.15
Nashville	3,196	2,202	68.9%	$3,136,613.55	$1,545,632.32	$1,590,981.23
Chicago	1,872	1,359	72.6%	$1,150,654.57	$561,503.00	$589,151.57
TOTAL	58,011	36,021	62.1%	$27,716,417.71	$13,820,329.23	$13,896,088.48

Collection Rate by Month

56%

Jan 25

57%

Feb 25

57%

Mar 25

55%

Apr 25

54%

May 25

53%

Jun 25

52%

Jul 25

53%

Aug 25

50%

Sep 25

52%

Oct 25

53%

Nov 25

49%

Dec 25

47%

Jan 26

46%

Feb 26

46%

Mar 26

44%

Apr 26

42%

May 26

40%

Jun 26

Billed vs Collected

Month	Billed (owed)	Collected	Collection Rate	Uncollected
Jan 25	$1,356,591.47	$758,567.16	55.9%	$598,024.31
Feb 25	$1,375,426.81	$778,171.56	56.6% ▲0.7	$597,255.25
Mar 25	$1,415,584.75	$811,314.23	57.3% ▲0.7	$604,270.52
Apr 25	$1,471,278.43	$806,977.17	54.8% ▼2.5	$664,301.26
May 25	$1,500,321.32	$810,900.63	54.0% ▼0.8	$689,420.69
Jun 25	$1,465,984.24	$769,961.33	52.5% ▼1.5	$696,022.91
Jul 25	$1,526,130.43	$790,142.54	51.8% ▼0.7	$735,987.89
Aug 25	$1,443,944.93	$763,888.08	52.9% ▲1.1	$680,056.85
Sep 25	$1,524,146.39	$766,578.80	50.3% ▼2.6	$757,567.59
Oct 25	$1,484,036.84	$778,532.12	52.5% ▲2.2	$705,504.72
Nov 25	$1,420,912.41	$748,414.68	52.7% ▲0.2	$672,497.73
Dec 25	$1,484,919.49	$727,913.22	49.0% ▼3.7	$757,006.27
Jan 26	$1,554,898.24	$729,785.85	46.9% ▼2.1	$825,112.39
Feb 26	$1,599,309.00	$736,425.27	46.0% ▼0.9	$862,883.73
Mar 26	$1,668,829.65	$763,074.09	45.7% ▼0.3	$905,755.56
Apr 26	$1,750,432.51	$776,396.90	44.4% ▼1.4	$974,035.61
May 26	$1,778,486.47	$748,616.48	42.1% ▼2.3	$1,029,869.99
Jun 26	$1,895,184.33	$754,669.12	39.8% ▼2.3	$1,140,515.21
TOTAL	$27,716,417.71	$13,820,329.23	49.9%	$13,896,088.48

Before debt team (Jan–Sep 25)

54.0%

$7,056,501 collected of $13,079,409 billed

Since debt team (Oct 25 →)

46.2%

$6,763,828 collected of $14,637,009 billed

Collector Recovery — is their money real?

"On behind accounts" = payments taken on customers who have at least one missed invoice — i.e. genuine missed-payment recovery, not reprocessing a current payer.

Month	Collector $	On Behind Accounts	% Recovery	Auto (original book)
Jan 25	$0.00	$0.00	—	$819,048.30
Feb 25	$0.00	$0.00	—	$804,644.78
Mar 25	$0.00	$0.00	—	$867,673.85
Apr 25	$0.00	$0.00	—	$872,512.98
May 25	$0.00	$0.00	—	$856,550.86
Jun 25	$0.00	$0.00	—	$818,135.65
Jul 25	$0.00	$0.00	—	$828,982.58
Aug 25	$0.00	$0.00	—	$816,643.77
Sep 25	$1,006.00	$469.40	47%	$790,327.87
Oct 25	$18,807.69	$15,749.36	84%	$811,370.60
Nov 25	$73,650.34	$54,245.18	74%	$715,580.93
Dec 25	$138,575.69	$104,227.86	75%	$667,295.57
Jan 26	$151,077.03	$121,845.34	81%	$654,661.32
Feb 26	$176,977.11	$141,074.90	80%	$652,630.78
Mar 26	$181,573.35	$138,608.59	76%	$664,850.41
Apr 26	$175,408.45	$141,750.34	81%	$679,039.64
May 26	$176,785.52	$146,060.38	83%	$650,152.30
Jun 26	$192,261.35	$148,733.74	77%	$647,913.21
TOTAL	$1,286,122.53	$1,012,765.09	79%	$13,618,015.40

Collection Rate by City